SRE Engineer APM Tools and Production Support

Overall Summary:We are seeking a skilled and experienced SRE Engineer to join our team. In this role you will be responsible for monitoring core software platforms analyzing and troubleshooting issues and automating manual processes. You will collaborate with key stakeholders to investigate issues implement solutions and drive improvements in the reliability and performance of software systems within the organization.

Overall Responsibilities:

• Monitor core software platforms for performance and reliability.
• Analyze and troubleshoot issues in production environments.
• Automate manual processes to enhance system efficiency.
• Collaborate with stakeholders to investigate and resolve issues.
• Implement solutions to improve system reliability and performance.
• Drive continuous improvements in system operations and support practices.

Technical Skills:

Monitoring and Analysis Tools:

• Experience with APM tools such as Dynatrace AppDynamics DataDog.
• Proficiency with log monitoring tools such as Sumo Logic Splunk.

Programming:

• Strong programming skills in highlevel languages such as Java Python or Golang.
• Proficiency in additional programming languages like Go Ruby (Good to have).

Cloud Platforms:

• Familiarity with public cloud platforms such as AWS and GCP is highly desirable.

Containerization:

• Knowledge of Docker and Swarm (Good to have).

Experience:

• 4 to 9 years of industry experience working as a Site Reliability Engineer with a strong focus on production support and incident management.
• Prior experience in production support (L1 / L2 is required.

DaytoDay Activities:

• Perform regular monitoring of software platforms to ensure optimal performance.
• Analyze and resolve production issues promptly to minimize downtime.
• Automate repetitive tasks to improve operational efficiency.
• Collaborate with development and operations teams to enhance system reliability.
• Implement best practices for incident management and problem resolution.
• Provide oncall support and work in shifts including night shifts as required.

Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field.
• Relevant certifications in SRE cloud platforms or programming languages are a plus.

Soft Skills:

• Excellent problemsolving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Flexibility to work in shifts including night shifts.
• Ability to manage time effectively and prioritize tasks.

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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