Customer Service Representative Contract 6466
Customer Service Representative Contract 6466
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Job Description
About the Role
The Customer Care Agent is part of Ariats Customer Care Team and is responsible for all facets of the 800# and call center support functions. This position provides service to Ariat dealers and consumers via inbound 800# fax and email. The Customer Care Agent processes orders prepares correspondence and fulfills customers requests. This role is responsible for researching and resolving issues to ensure customer retention and satisfaction. This is a hybrid position requiring both inoffice and remote work. Periodic travel may be required.
Youll Make a Difference by
- Supporting 800#/ B2B/ Ariat requests via incoming calls/faxes/emails regarding orders order changes return authorizations and warranty coverage
- Providing courteous and professional service to internal and external customers
- Ensuring orders are entered accurately audited and confirmed in a timely manner
- Having the ability to promote the companys products and services to match specific customers needs
- Resolving a diverse range of issues including general questions and problems involving pricing product usage and care product availability inventory transportation and product delivery
- Providing general assistance to callers by directing them to the appropriate person or department
- Ordering corporate office supplies
- Providing general assistance to multiple departments for special projects as needed
- Maintaining corporate contact lists (i.e. office extensions sales reps international office locations)
- Completing all other tasks and duties as assigned (i.e. order entry front desk coverage assisting with all avenues of consumer/retailer communication)
About You
- A high school diploma or equivalent required
- 12 years of experience in customer service retail or a service industry preferably in a fastpaced call center environment
- Experience processing orders data entry or heavy phone work. Ability to handle 5075 calls per day
- Exceptional written oral and face to face communication skills
- Enthusiastic friendly and outgoing personality with the ability to develop a quick rapport with internal and external customers
- Detail orientated with outstanding followthrough
- Ability to prioritize work handle multiple tasks and work independently of supervision
- Fast acting and capable of adapting quickly to change
- Has knowledge of commonlyused concepts practices and procedures within the call center or customer service environment
- Intermediate level computer skills with MS Office Word and Excel
- Minimum typing 50wpm
- Desire and ability to contribute to and enhance Ariats unique culture philosophy and core values
- Knowledge of SAP or similar order entry a plus
- Willing and able to work additional hours when needed
Physical Requirements
While performing the duties of this job the employee is required to:
- Use the hands and fingers talk and hear
- Frequently bend lift stand walk sit and reach with the hands and arms
- Use close vision distance vision and color vision
- Lift and/or move product and office items up to 25 lbs
About Ariat
Ariat is an innovative outdoor global brand with roots in equestrian performance. We develop high quality footwear and apparel for people who ride work and play outdoors and care about performance quality comfort and style.
The hourly rate for this position is $20per hour.
The salary is determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.
This contract position may be eligible for select benefits through the payrolling agency. Benefits may include medical dental and vision insurance options and 401k.
Ariat will consider qualified applicants including those with criminal histories in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis protected under federal state or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process email
Please see our Employment Candidate Privacy Policy at www.ariat/careers to learn more about how we collect use retain and disclose Personal Information.
Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes including those submitted directly to hiring managers are deemed to be the property of Ariat.
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Required Experience:
Unclear Seniority
Employment Type
Temp
