Customer Experience Consultant
Customer Experience Consultant
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Job Description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cuttingedge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
What we offer:
This is an exciting career opportunity in an international challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together go all the way for our customers society and for each other.
The Position:
The Customer Experience Consultant is responsible formanaging the customer experience of customers by identifying issues proactively building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.
Job Description:
Be the primary point of contact for customers and ensure smoothexecution of the endtoend shipment lifecycle by working closely withthe customer as well as internal stakeholders.
Understanding of external factors impacting Customers supply Chain &understand their sense of urgency service needs drivers and desires.
Ability to align with customer expectations upfront & to be able torespond with suggested solutions.
Be fully responsible for customer satisfaction across Maersk productoffering including Ocean LCL & Air Freight.
Understand Customers Business needs and recommend assisted logistics solutions to meet their needs.
Crosssell & upsell Logistics and Services products to customers including Customs Clearance and final mile delivery.
Responsible for vendor management and shipment order consolidation planning without physical cargo .
Proactively track shipments and notify customers of relevantdeviations from the transport plan including potential solutions oralternatives.
Willingness to go the extra mile towards the customers & with focus onproviding solutions.
Job Requirements:
Knowledge of shipping logistics or supply chain industry preferred
Excellent Stakeholder managementinterpersonal communicationskills willingness to learn with a cando attitude
Energetic wellorganized and selfInitiated
Analytical and problemsolving skills
Good process understanding &digital proficiency
Strong Microsoft office skills
Ability to work under pressurekeeping quality in focus
Strong cost conscious and optimization mindset
Experience in CW1 will be an added advantage (or be open to learn)
Preferred candidates will be required to undertake reference checks as well as preemployment screening including a National Police Check. Where applicable background checks including Employment History and Education History (including Qualifications) may be required.
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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Contract
Employment Type
Full-Time
