Lead Patient Access and Navigation Analytics and Innovation
Lead Patient Access and Navigation Analytics and Innovation
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Job Description
Pour obtenir une traduction en franais de loffre demploi suivante veuillez envoyer un courriel . Les demandes seront traites dans un dlai de trois jours ouvrables et la priode de dpt des demandes sera prolonge de trois jours.
To obtain a French translation of the following job posting please email . Requests will be addressed within three business days and the application window will be extended by three business days.
At Ontario Health we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes experiences and value. How we work together is reflected through our five values: integrity inspiration tenacity humility and care.
What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
Fully paid medical dental and vision coverage from your first day
a health care spending or wellness spending account
a premium defined benefit pension plan
three personal days and two float days annually
three weeks vacation to start (for individual contributors) increasing to four weeks after two years
career development opportunities
a collaborative valuesbased team culture
a wellness program
a hybrid working model
participation in Communities of Inclusion
Want to make a difference in your career Consider this opportunity.
A division of the Primary and CommunityBased Care portfolio the Patient Access and Navigation Services (PANS) team is focused on enabling access to care through Health811 and key domain areas such as mental health & addictions primary care virtual urgent care and the adoption and implementation of online appointment booking solutions.
The Lead Patient Access and Navigation Analytics and Innovation will be responsible for leading the Health811 data reporting analytics and innovation roadmap with a focus on understanding patient flow across the health system. Using administrative health data this role will perform continuum of care and outcome analyses to assess system impact and effectiveness. Additionally this role will play a key part in shaping Health811s AI strategy leveraging artificial intelligence and predictive analytics to enhance reporting service delivery insights and system performance monitoring. The Lead will explore opportunities to apply AI and machine learning to Health811 data helping to refine patient navigation optimize service utilization and proactively identify system trends. The Lead will work closely with vendors and internal Ontario Health teams to monitor and evaluate service performance reviewing vendor reports and providing critical analysis to OH leadership to inform key decisionmaking. They will lead the development and implementation of reporting indicators data collection processes and analytic mechanisms that support PANS program operations performance measurement and evaluation needs. Additionally the Lead will collaborate across Ontario Health to drive data quality program evaluation system performance monitoring and continuous improvement efforts. This role will also identify opportunities for transformational change founded in valuebased care and support the implementation of ValueBased Incentive frameworks for Ontario Health and system investments including Health811.
Here is what you will be doing:
As the Lead Patient Access and Navigation Analytics and Innovation you will play a critical role in shaping the data analytics and innovation operating model for Health811 and the Patient Access and Navigation Services (PANS) team. Your work will directly support system performance decisionmaking and valuebased care initiatives. Key responsibilities include:
Subject Matter Expertise (SME): Serve as a content and technical expert on Health811 and PANSrelated reporting data management data quality and analytical methodologies. Contribute expertise to system and regionallevel performance measurement indicators.
Data Strategy & Reporting: Design develop and manage analytical tools dashboards surveys and templates to support Health811 and PANS program and project reporting. Lead corporate reporting efforts including scorecards and key performance indicators.
AI Strategy & Implementation: Lead efforts to support the implementation of AIdriven enhancements aligned with Health811s AI strategy. Identify opportunities where AI can improve data accuracy patient navigation predictive analytics and overall service performance. Work closely with vendors and internal teams to explore AI solutions that optimize reporting automate insights and drive system improvements.
Data Quality & Vendor Oversight: Work closely with vendors to monitor and improve the quality of data received. AI knowledge and experience will be helpful to explore opportunities for enhancing data accuracy validation processes and reporting improvements.
Accountability & Compliance: Ensure timely internal and external reporting for Ontario Health (OH) annual business plan reporting Ministry of Health (MoH) reporting and partner ad hoc reporting requests. Maintain compliance with data standards approvals processes and production requirements.
DataDriven Storytelling: Translate complex data into meaningful actionable insights that are easily understood by key stakeholders supporting evidencebased decisionmaking.
Data Innovation: Identify novel datasets that can enhance population health and valuebased care initiatives.
Critical Thinking & Strategic Insights: Analyze program and project data to identify trends challenges and opportunities supporting strategy development and decisionmaking.
Collaboration & Stakeholder Engagement: Build strong relationships across Ontario Health to understand business needs data priorities and performance metrics. Partner with internal teams advisors and external system partners to enhance data reporting visualization and storytelling.
Partnership & Representation: Participate in advisory committees working groups and Ontario Health initiatives as a data and reporting SME contributing to the advancement of Population Health and ValueBased Health Systems (PHVBHS) priorities.
AIEnabled Continuous Improvement: Stay current with AI advancements in healthcare analytics and champion AIenabled methodologies to enhance Health811s data reporting decision support and predictive analytics capabilities.
Additional roles & responsibilities may evolve upon advancement and growth of the portfolio.
This role is an exciting opportunity to shape data strategy enhance Health811s impact and contribute to the evolution of Ontarios health system performance and transformation.
Here is what you will need to be successful:
Education & Experience
Undergraduate degree in a relevant discipline (e.g. Data Science Health Informatics Business Analytics or a related field). A masters degree in a relevant discipline is preferred.
Minimum 5 years of experience in data reporting and analytics preferably in a healthrelated field which includes handson experience with data visualization tools (SQL or similar) to create meaningful insights.
Experience with programming and statistical languages such as SAS and SQL is required. Proficiency in AI/ML tools like Python TensorFlow or R is considered an asset. At OH SAS R and Python will be used to generate reports with aggregate data while SQL will support data validation and analytical tasks.
Proven experience in leading AI and datadriven projects defining requirements and engaging partners to drive insights for decisionmaking.
Experience working with large data sources and linking large complex data sources
Experience working with Business Intelligence tools
Experience working with health administrative and clinical data sources (e.gNational Ambulatory Care Reporting System (NACRS) Electronic Canadian Triage and Acuity Scale (eCTAS) Ontario Health Insurance Plan (OHIP) Claims History Database (CHDB) Discharge Abstract Database (DAD) Registered Persons Database (RPDB) Client Agency Program Enrolment (CAPE) Ontario Health Teams Attribution Methodology (OHTAM) Ontario Marginalization Index (ONMarg) and Reference Data (RefData) is an asset
Experience supporting and enabling largescale strategic projects and/or innovative programs in complex clinical environments is preferred.
Proven experience in leading projects defining requirements and engaging stakeholders to drive datadriven decisionmaking.
Minimum 5 years experience in collaborating with partners to gather analyze and report data. Skilled in engagement and consensusbuilding to ensure reporting and analytics initiatives align with business needs
Experience working with Microsoft products (Excel PowerPoint Word Teams etc.
Indirect leadership experience including mentoring guiding and providing expertise to crossfunctional teams to drive reporting and analytics initiatives.
Knowledge & Skills
Strong knowledge and understanding of AI applications in healthcare including NLP machine learning and predictive analytics.
Ability to work with minimal stakeholder input to proactively develop impactful reporting and visualization tools (PowerBI SQL or similar) while translating business and partner needs into actionable datadriven insights and analytic products.
Strong database management analytical and problemsolving skills ensuring data integrity and best practices in data handling.
Knowledge of health equity data patient experience metrics and outcome measurement for diverse populations is an asset.
Proficiency in qualitative and quantitative data methodologies for analysis and reporting.
Knowledge of Ontarios health data landscape (e.g. patient access models virtual care analytics AIpowered health insights) to identify system improvement opportunities.
Excellent presentation and communication skills to convey insights and recommendations effectively.
Location:
Toronto Ontario (currently hybrid; subject to change)
#LIMR1
Employment Type:
Permanent Full timeContract Length:
N/ASalary Band:
Band 6External Application Deadline Date:
April 25 2025All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Ontario Health encourages applications from candidates who are First Nations Mtis Inuit and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA communities; trans and nonbinary individuals;and people living with disabilities.
Ontario Health is an accessible employer and we offer accommodation in all aspects of employment including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process please email and a member of the team will connect with you within 48 hours.
Employment Type
Full-Time
