Field Hardware Technician
Field Hardware Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Datacolor a global leader in color management solutions provides software instruments and services to improve the precision performance and efficiency of your color workflow. For over five decades Datacolor has earned our reputation as a trusted leader by delivering unmatched capabilities that rapidly address the full spectrum of color challenges in textile and apparel paint and coatings automotive plastics photography and videography and other industries.
Our global teams provide sales service and support in over 100 countries throughout Europe the Americas and Asia.
In order to support our business we are looking for a Field Hardware Technician.
Position Summary:
You will perform the diagnostics and repair of instruments at customers site within your designated territory.
Location:
This position covers services in the Midwestern US and will be Remote.
Essential Duties and Responsibilities:
This role will perform but is not limited to the following responsibilities:
- Diagnosing hardware and software problems involving connectivity function and performance of instruments and their components by evaluating and analysing the symptoms and using diagnostic software
- Solve problems repair and maintain instruments at customers site
- Research required information using available resources
- Submit certification data for further processing
- PM Basic (Certificate)
- PM Plus (Certificate spare parts)
- Colorcheck (Official isocertification)
- Calibration service (Colorcheck White Tile)
- Interact with customers in an appropriate manner to provide quotes & obtain payment information and provide problem resolution feedback
- Follow up and make scheduled call backs to customers where necessary
- Maintain customer relationships
- Redirect problems to appropriate support resources
- Keep inventory of used materials
- Monitor and seek to meet set KPI goals
- Detect upselling opportunities
- Receive service requests from system
- Compose a schedule from requests and meet confirmed commit dates
- Train on new product releases and advanced servicing techniques
- Keep proper administration in SalesForce according to standard processes and procedures
- Document problems
- Compose orders
- Register service requests
- Register test results from troubleshooting
- Must maintain up to date knowledge on all Datacolor instruments and in addition possess working knowledge of:
- Spectro Auditor software
- Datacolor Tools QC software
- Windows MS Office applications
- SalesForce
Requirements/Qualifications:
- 16 years experience in maintaining and repairing lab instruments. Optical knowledge is a plus.
- Proficient in Windows Software working knowledge of PC (Microsoft Office Windows).
- Technical education preferred. (Electronics Electro Mechanical)
- Must be a team player and capable of working independently.
- Additional Languages: Spanish other languages are a plus.
- Willingness to engage in frequent travel must have reliable vehicle to drive to customer sites
- Be able to travel to locations within NA CA or SA (dependent upon region of hire)
Our offer:
Datacolor offers our employees a comprehensive benefits package which includes:
- Excellent health dental & vision insurance with options to fit you & your familys needs.
- Paid Time Off
- Community Volunteerism Opportunities
- Annual Bonus Potential for all FT Employees.
- Company Matched 401k
- Company Sponsored Employee Events
Our Core Values:
Learn understand and live the Datacolor Core Values of Customer Focus Ownership Team Work Learning Ethics and Passion.
Interested:
- Want to work in a company focused on innovative color management solutions
- Looking for flexibility and autonomy in a global and diverse company
- Want to be able to make daily connections with people all over the globe
- Do you want to work in an open and informal atmosphere where your personal input is valuable
Do not hesitate and join Datacolor if the answer is yes!
Datacolor is an Equal Opportunity Employer.
***Offers of employment made by the company are contingent upon satisfactory completion of one or all of the following: a background investigation education verification and reference check.***
Required Experience:
IC
Employment Type
Full-Time
