Client Care Manager - Southern Ute
Client Care Manager - Southern Ute
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Job Description
It is not how much you do but how much love you put in the doing.
Mother Theresa
Visiting Angels offers non medical Inhome care for our elder loved ones.
At Visiting Angels we aim to Brighten the Home and Better the Health of our dear Clients. We Believe in serving others with Excellence in the comfort of their home. We are one of the largest nonmedical inhome care companies in Southwest Colorado and we have been in business and growing since 2010.
Pay: $25 / Hour or DOE Plus Benefits
POSITION PURPOSE:
The Ute Client Care Manager is responsible for the coordination of services between clients and caregivers for the implementation of schedules adequate staffing and continuity of care to best meet the needs of the clients. In addition the Care Manager supervises caregivers and establishes/maintains client and caregiver relationships. Care Managers are the Face of Visiting Angels in their community. The Client Manager reports directly to the Operational Manager or Care Director.
This position is MondayFriday 8:00 AM 4:30 PM at ourDurango office located at 610 8th Ave. Durango CO. Traveling within your designated area to Prospect/Client homes.
PRINCIPAL ACCOUNTABILITIES:
- Answer the telephone and greet the public with professionalism and a smile in your voice.
- Demonstrate dependability and integrity in all aspects of the job.
- Establish and maintain the Visiting Angels level of Excellence with client and caregivers as described in the Why statement and Core Values.
- Responsible for all Marketing in their area with Marketing Directory input and Oversight.
- Conduct Assessments of potential clients collect deposits and set up new cases.
- Conduct Meet and Greets introducing New clients to new Caregivers.
- Maintain computer schedules and ensure timely data entry and documentation
for schedules and care recipient information. - Timely copying and filing of appropriate caregiver and care recipient documentation.
- Perform the 90day 6 months and annual evaluations of caregiver staff in a timely
manner and document these appropriately to HR and in the Wellsky system. - Recognize and reward good job performance and promote caregiver recognition.
- Maintain professional relationships with clients and employees; assuring clients and
employees confidentiality. - Initiate and maintain positive relationships with the Tribal staff all clients and caregivers. Promote the Visiting Angels brand in your area.
- Independently respond to and resolve any clients complaints or concerns.
- Communicate all concerns and incidents to the Care Director for direction in a timely manner.
- Communicate and reinforce Visiting Angels policies and procedures as well as our
Basic 12 to caregiver staff. - Maintain and order office supplies as needed.
- Create a monthly Tribal Client Update and send email to the Tribe/Care Director the
report prior to the monthly meeting. - Attend monthly Tribal Meetings.
- Oversee the Assistant Care Manager (if applicable).
- Oncall evenings and weekends as directed. Keep oncall materials current with client information instructions and directions current roster of care and roster of active direct care staff. While On Call Care Mgr will be assessable by phone at all times and have direct
access to WellSky system. Documentation of all calls in Wellsky is necessary. - Respond promptly to office staff via Phone Celo and/or text during off hours.
- Participate in Staff Mtgs Mgr Mtgs Company gatherings and community outreach.
- Function as a team member with all staff members and work towards excellence in serving others.
- Answer the telephone and communicate efficiently while upholding Patient Privacy.
- Perform other functions as deemed appropriate by the management team.
VISITING ANGEL ADMINISTRATIVE STAFF BENEFITS INCLUDE:
- Paid HandsOn Training for All New Employees
- Health Vision Dental Opportunities
- Bonuses
- Pay Raises Available Annually
- Paid Time Off
- Paid Holidays
- Yearly Sick Pay
- Bereavement Leave
- Company Carormileage reimbursements (if applicable to position)
- Complimentary Office Wellness Programs including paid Gym Memberships(Optional)
REQUIRED
This is a leadership position and as such this position requires that candidates must have previous experience inHome Care Elder Careor a similar fieldeither personal or professional LongTerm Care Facilities Medical Facilities nursing/medical background etc.
SPECIFIC JOB KNOWLEDGE SKILLS AND PERSONAL ABILITIES:
- High School Diploma and two years of experience in an office setting preferably in health care. College degree preferred.
- Demonstrate proficiency with Microsoft Office (Word Excel and Outlook) applications scheduling systems and other health care industry related software.
- Ability to listen and communicate clearly fluently and diplomatically orally and in writing.
- Ability to remain flexible resilient calm and maintain a sense of humor; and present a wellgroomed professional image.
- Ability to plan organize prioritize delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines as well as work independently with a minimum amount of direction and/or supervision.
- Ability to generate goodwill for the organization and its management among staff clients and referral sources. Demonstrate a strong commitment to client service excellence.
- Possess and maintain good physical and mental health including current TB testing.
- U.S. Citizen or evidence of valid Alien Work Permit.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities skills or qualifications.
PHYSICAL/ENVIRONMENTAL DEMANDS:
- Sitting standing bending reaching stretching stooping walking climbing stairs and moving intermittently during working hours.
- Must be able to lift at least 25 lbs
- Must be able to properly operate office equipment. Must have current drivers license.
- Must be able to maintain verbal and written communication with coworkers leadership team supervisors clients family members vendors and all business associates within or outside the agency.
- See ADA Requirements
Not only is Visiting Angels the #1 Homecare Agency in the Nation but our Southwest Colorado Agency is also the winner of the Home Care Pulse 2025 Leadership in Excellence Award
We encourage ownership in every position aim to build leaders in our field and strive for Excellence while caring for our clients
We are an Equal Opportunity Employer.
Required Experience:
Manager
Employment Type
Full-Time
