Application Support Engineer
Application Support Engineer
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Job Description
You will be responsible for maintaining and troubleshooting critical hospital applications such as HIS (Hospital Information System) PACS LIS EMR and ERP while ensuring the smooth operation of servers networks and IT security. You will also provide technical support to hospital staff ensure compliance with healthcare IT regulations and drive IT projects that enhance hospital operations.
Key Responsibilities
- Application Support
- Provide first and secondlevel support for HIS PACS LIS EMR and other healthcare applications.
- Troubleshoot software issues identify root causes and coordinate with vendors for resolution.
- Assist in application deployment updates and patches while ensuring smooth rollouts.
- Conduct system testing and validate updates before deployment.
- Document issues solutions and system configurations for future reference.
- System Administration & IT Infrastructure
- Manage and monitor hospital servers databases and networks.
- Maintain and administer Active Directory firewalls VPNs and other security controls.
- Implement IT policies backups and disaster recovery plans.
- Ensure system security performance and compliance with hospital IT standards.
- Monitor system health conduct preventive maintenance and optimize performance.
- User Support & Training
- Provide technical support to hospital staff for applicationrelated issues.
- Assist in user account management and access control.
- Conduct training sessions for employees on application usage and best practices.
- Respond to IT helpdesk tickets and ensure timely resolution.
- Integration & Compliance
- Coordinate with software vendors for integration with thirdparty systems.
- Ensure compliance with NABH JCI HIPAA and other healthcare IT regulations.
- Support IT audits security assessments and data protection initiatives.
- IT Project Management & Implementation
- Assist in IT system upgrades migrations and implementations.
- Work closely with different hospital departments to understand and address their IT needs.
- Drive adoption of new healthcare applications and technologies.
- B.E. / B.Tech / MCA / B.Sc (IT) or a relevant field.
- 25 years of experience in IT support preferably in a hospital or healthcare setup.
- Knowledge of HIS PACS LIS EMR and ERP applications.
- Experience in Windows/Linux server administration.
- Strong understanding of networking Active Directory and cybersecurity best practices.
- Handson experience with databases (SQL Oracle).
About Asian Heart Institute
Asian Heart Institute is Indias #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI NABH and ISOaccredited hospital with a staggering success rate of 99.83 in bypass surgeries and an overall 99.4 in cardiac surgeries we are considered among the best globally.
Our foundation rests firmly on four core pillars: Ethics Experience Excellence and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts each contributing years of specialized experience and skill which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board but also about fostering continuous learning and staying ahead in our field.
Required Experience:
Manager
Employment Type
Full-Time
