Chick Fil A Director of Operations
Chick Fil A Director of Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Perkins Management a ChickfilA franchisee is looking for a designated CFA Director of Operations. ChickfilA is a customerfirst servicedriven organization known for its commitment to excellence in food quality hospitality and leadership development. As one of the most beloved quickservice restaurant brands we strive to serve our customers team members and communities with care and integrity.
The Director of Operations will play a critical leadership role in driving operational excellence developing highperformance teams and ensuring a remarkable guest experience. This position requires a strategic thinker with a passion for servant leadership continuous improvement and business growth.
Key Responsibilities
Leadership & Culture
Champion Perkins Management and ChickfilAs mission and core values in all aspects of restaurant operations.
Foster a positive and accountable team culture focused on servant leadership and personal growth.
Lead coach and develop Operations Leaders Shift Leaders and Team Members.
Operational Excellence
Ensure consistent of ChickfilA standards in food safety cleanliness speed of service and hospitality.
Analyze operational data to improve throughput quality and profitability.
Oversee daily operations and implement systems that drive efficiency and sustainability.
Team Development
Lead hiring onboarding and performance management processes in collaboration with HR or Talent Team.
Develop training programs that enhance operational skills and leadership capabilities.
Support succession planning and career pathing for team members at all levels.
Financial & Strategic Planning
Partner with the Owner/Operator to set goals and implement strategies that achieve financial targets.
Monitor labor costs food costs and other key performance indicators (KPIs).
Forecast staffing needs and manage scheduling to optimize productivity.
Customer Experience
Set the standard for exceptional customer service and guest satisfaction.
Respond to customer feedback and resolve escalated concerns with empathy and urgency.
Collaborate with Marketing to support local brand initiatives and community outreach.
Qualifications
Minimum of 57 years of experience in multiunit or highvolume restaurant leadership. ChickfilA experience preferred but not required.
Proven track record of developing teams and improving operational outcomes.
Strong business acumen and understanding of restaurant financials.
Excellent communication organizational and interpersonal skills.
Bachelors degree in Business Hospitality or related field preferred.
Passionate about servant leadership and developing others.
What We Offer
Competitive salary and performancebased bonuses
Comprehensive health benefits (if applicable)
Paid time off and holidays
Leadership development opportunities
A valuesdriven work culture and meaningful career growth
Required Experience:
Manager
Employment Type
Full-Time
