Medical Reception Trainer - UMC Clinics - 526175

Pay Grade/Pay Range:Minimum: $18.32 Midpoint: $21.97 (Hourly N4

Department/Organization:208401 UMC Clinical

Normal Work Schedule:Monday Friday 8:00am to 5:00pm; occasional evening/weekend hours as needed

Job Summary:The Medical Reception Trainer oversees the training process for Medical Receptionists. Trains new hires to ensures front office workflows are consistent across all clinics and meet UMC compliance requirements and follow standardized processes for documentation in EMR as well as timely completion preauthorizations referral and appointment scheduling. In collaboration with the Director develops and implements processes work flow improvements and standardization to ensure clinical metrics are met. Analyzes evaluates and maintains information flow and reporting in the front office workflow/EMR training process.

Additional Department Summary:Partners with the Director of Medical Reception Services Medical Reception Supervisors and Clinical Directors to facilitate comprehensive and functional training for Medical Receptionists at all UMC clinic locations. Develops and implements orientation and training programs covering all aspects of front office workflows including insurance verifications patient registration payments referrals and appointment scheduling/followup. Ensures uniformity of training for all UMC clinics to improve front office workflows and supports coordination and standardization of workflows to ensure clinical metrics and compliance requirements are met across all clinics. Travels to all CCHS/UMC clinic locations to provide onsite/inclinic support and training for reception staff.

Provides ongoing support and mentorship for reception new hires and current staff. Tracks staff training progress and provides constructive feedback to staff and Director. Works to support overall goals of improving reception team performance. Serves as backup reception coverage as needed during high volume clinical times. Assists with coordination of patient referrals for specialty services and managing referral entries and documentation in the electronic medical record. Generates periodic progress reports for Director and assists with routine audit functions as directed. Serves as liaison to other CCHS departments including Finance Health IT Billing Compliance Medical Records Lab and Imaging Services. Maintains strictest confidentiality. Adheres to all HIPAA guidelines/regulations.

Required Department Minimum Qualifications:High school diploma or GED or higher and four 4 years of medical reception experience in a medical office or clinical environment to include some staff training and/or supervision. Demonstrated experience with clinical front office workflows and use of electronic health record systems.

Must have valid U.S. drivers license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Skills and Knowledge:Broad understanding of process training and development. Excellent communication public relations customer service and public speaking skills. Skill in organizing work to achieve department goals and objectives. Aptitude and commitment to continued learning; willingness to obtain additional training as new processes and systems are implemented. Ability to cope with stressful conditions. Ability to demonstrate tact versatility and adaptability. Ability to demonstrate a high degree of selfmotivation and directional initiative. Working knowledge of data entry and Microsoft office. Skill in exercising initiative judgement problemsolving and decisionmaking. Ability to multitask in a fastpaced work environment. Punctual and reliable. Ability to exercise utmost discretion diplomacy and tact in patient/staff interactions. Willingness to learn and consistently deliver patientcentered highquality customerfriendly service.

Preferred Qualifications:Familiarity with local and statewide specialists and patient care services; demonstrated expertise in referral processes with various thirdparty providers. Experience with NexGen and/or Epic electronic medical record systems highly preferred. Knowledge/practical experience in use of cloudbased content management collaboration and file sharing tools preferred.

Background Investigation Statement: Prior to hiring the final candidate(s) must successfully pass a preemployment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race color religion national origin sex sexual orientation gender identity gender expression pregnancy age genetic or family medical history information disability protected veteran status or any other legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. EEO is the Law Poster