Sr Director Customer Marketing
Sr Director Customer Marketing
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Salary Not Disclosed
1 Vacancy
Job Description
Were currently seeking a Senior Director Customer Marketing to join our Headquarters team!
The Senior Director of Customer Marketing is responsible for implementing strategies aimed at boosting customer acquisition engagement retention and loyalty. This position requires a forwardthinking individual who can leverage datadriven insights to create impactful marketing programs that resonate with customers. The ideal candidate will demonstrate their expertise defining and implementing measurable endtoend premium customer experiences. With a focus on building stronger customer relationships and collaborating with various internal partners this role is crucial in driving a customerfirst culture throughout the organization.
What You Will Do:
- Develop and implement a comprehensive personalized customer marketing strategy that aligns with business goals and drives improved customer engagement
- Collect and analyze customer data to gain insights into behavior preferences and trends ensuring informed decisionmaking and strategy refinement
- Lead the development and implementation of innovative customer experience (CX) strategies at pointofsale (POS) improving payment interactions
- Design and lead targeted marketing campaigns aimed at maximizing customer engagement product usage and overall satisfaction
- Build and nurture strong relationships with key customer segments including both B2B and B2C fostering collaboration advocacy and a deep understanding of their needs
- Implement effective processes for gathering and utilizing customer feedback (e.g. Google Review nps scores) to guide product and service improvements
- Develop and publish a customer scorecard to communicate to the organization the health of our customer and member base
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness and return on investment (ROI) of customer marketing initiatives
- Manage the customer marketing budget ensuring resources are deployed efficiently to maximize impact
- Lead mentor and inspire a team of marketing professionals to deliver innovative and successful customer marketing program
How You Will Shine:
- Proven experience developing and implementing datadriven personalized marketing strategies across the full customer journey
- Customer experience expertise with a strong track record defining customer experience goals leading an organization to implement improvements and measurement of business impact of improvements
- Strong analytical skills and the ability to interpret complex data to drive actionable insights
- Excellent communication and relationshipbuilding skills
- Demonstrated leadership capabilities and experience in managing teams
- Ability to work collaboratively in a crossfunctional environment
- Experience in budget management and strategic resource allocation
What motivates our team:
- Excellent Benefits including medical vision dental PTO 401k etc.
- Career Progression with a high growth publicly traded company.
- Employee Stock Purchase Plan (ESPP) offered after 6 months of employment.
- Modern office space in the heart of downtown Tucson.
- Onsite Fitness Gym and Bike Share.
- Employee Game Room and Lounge.
- Free Unlimited Wash Club Membership.
Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race color religion sex national origin age disability or genetics. We participate in the EVerify system nationwide.
Other details
- Job FamilyMarketing
- Job FunctionMarketing & Communications
- Pay TypeSalary
Required Experience:
Director
Employment Type
Full-Time
