Group Leader - Customer Service
Group Leader - Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
Under limited supervision responsible for training the reception staff and facilitating efficient donor flow through the center
Following standard operating procedures (SOPs) assists qualified donors complete the screening process
Educates new donors on the therapeutic products made from donated plasma
Answers the telephone and assists in providing appropriate information to the caller
Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff
Maximizes donor flow by allocating staff and resources to appropriate task or center area
Conducts daily calibration of equipment and resolves any issues; documents issue and replaces equipment as needed
Provides guidance and technical training on processes and procedures to reception staff and other staff as required
Supports center management by providing input related to staff scheduling donor relations and technical procedure issues
Ensures accurate recording of donor data in the electronic donor information management system as outlined in SOPs
Follows all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
Qualifications:
High School Diploma or equivalent vocational or technical training
Minimum of 18 months experience in a clerical or customer service related position preferably in health care of plasma collection environment or equivalent combination of education and experience
Ability to perform basic math calculations
General knowledge of plasma pheresis operation
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
Our Benefits
CSL offers the following benefits for this fulltime position: Options for health care benefits including choices of plans for medical dental and vision prescription drug coverage; Companyprovided basic life insurance and Short and LongTerm Disability; the option to participate in CSLs 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations illness and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits/cslp.
About CSLPlasma
CSL Plasma is one of the worlds largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.
We want CSL to reflect the world around us
As a global organization with employees in 35 countries CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
Do work that matters at CSL Plasma!
Employment Type
Full-Time
