Director - Customer Engineer
Director - Customer Engineer
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Job Description
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cuttingedge equipment that helps our customers manufacture semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cuttingedge continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology join us to Make Possible a Better Future.
What We Offer
At Applied we prioritize the wellbeing of you and your family and encourage you to bring your best self to work. Your happiness health and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go.
What Youll Do
- Provides leadership to managers and professional staff. Is accountable for the performance and results of multiple sites or related teams. Develops business unit department or subfunction plans including business production and/or organizational priorities. Decisions are guided by resource availability and segment/functional.
- Provides leadership to managers and professional staff. Is accountable for the performance and results of multiple sites or related teams. Develops business unit department or subfunction plans including business production and/or organizational priorities. Decisions are guided by resource availability and segment/functional objectives.
- To learn more about life as a Field Service Engineer visit the Field Service Engineer page.
Key Responsibilities
- Forecasts financial manpower and operational requirements for key businesses (start up warranty service agreements paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
- Manages startups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
- Ensures customer satisfaction with Company service and system performance.
- Interviews hires and trains customer engineers as necessary to support regional business.
- Ensures employee satisfaction through:
communication of business progress and all related action.
setting goals and controlling achievements.
establishing training and career development plans.
- Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.
- Escalates system downs according to valid escalation procedure to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
- Achieves guaranteed up time and other parameters as sold to customers.
- Promotes quality improvement processes to:
reduce cycle time
drive continuous improvement of technical performance
empower the work force.Responsible for following departmental procedures to safeguard the health safety and welfare of themselves and those around them who may be affected by their acts or omissions.
Additional requirement: Candidate must be open to locate in Singapore/Taiwan for up 12 months from employment and based in Gujarat after the first 12 months.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.To learn more about our commitment to DEI visit the Applied Materials Inclusion page.
Qualifications
Education:
Bachelors DegreeSkills:
Certifications:
Languages:
Years of Experience:
15 YearsWork Experience:
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes 25 of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Required Experience:
Director
Employment Type
Full-Time
