Spanish Collections Specialist
Spanish Collections Specialist
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Job Description
Discover. A brighter future.
We offer 100 remote combo or on site its your choice!
And After you join the team Discover will provide eligible employees with a onetime allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.
With us youll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win We Get Better Every Day & We Succeed Together. And we mean it we want you to grow and make a difference at one of the worlds leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future while being the reason millions of people find a brighter financial future with Discover.
Job Description:
We know youre going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in May of 2025.
Weve got you covered with a variety of shifts. We are currently hiring for the following schedule:
- 2:30 PM 10:00 PM EST (OH)
- 12:30 PM 8:00 PM MDT (UT)
- 11:30 AM 7:00 PM MST (AZ)
Note: Shifts are Monday Friday with weekends as assigned working between 3039 hours per week.
What Youll Do
- Under general direction responsible for servicing delinquent credit card accounts through varying contact channels (outbound inbound and digital messaging).
- Minimizes losses to the company by assessing each customer situation to provide relevant payment options while strengthening the relationship with our customers.
- Utilizes professional and influential communications to keep the goodwill of customers while securing payments.
- Uses multitasking skills to handle backtoback calls in a fastpaced call center environment.
- Actively manages and escalates risk and customerimpacting issues within the daytoday role to management.
How Youll Do It
- Reviews past due accounts and calls customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.
- Builds rapport with the cardmembers and works with customers to secure repayment on delinquent accounts.
- Ensures compliance with company policies and procedures.
- Handles difficult collection calls as determined by center management.
Qualifications Youll Need
The Basics
- H.S. Diploma or GED
- 2 years Collections
- 2 years Advancedlevel experience in customer service detail orientation professionalism verbal communication collections negotiation compliance and system/computer fluency
- 1 years Workinglevel experience in listening skills
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal state and local laws:
- Primarily remain in a stationary position.
- No required movement about the work environment to complete the major responsibilities of the job.
- Primarily performed indoors in an office setting.
- Ability to operate office equipment such as but not limited to computer telephone printer and calculator.
Ability to communicate verbally.; Ability to communicate in written form.
This position also requires completion of a series of activities designed to evaluate specific skills knowledge and qualifications related to this position.
Bonus Points If You Have
- 3 years Collections
- 2 years Advancedlevel experience in problem solving and influencing
- 1 years Workinglevel experience in decision making
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a fulltime basis.
#INDDFS
#ZRDFS
#Remote
#BIRemote
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline:
The application window for this position is anticipated to close on Apr052025. We encourage you to apply as soon as possible. The posting may be available past this date but it is not guaranteed.Compensation:
The base pay for this position generally ranges between $23.25 to $30.50. Additional incentives may be provided as part of a market competitive total compensation package. Factors such as but not limited to geographical location relevant experience education and skill level may impact the pay for this position.Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical Dental Vision & Health Savings Account
Short and Long Term Disability Life and Accidental Death & Dismemberment insurances
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.
What are you waiting for Apply today!
All Discover employees place our customers at the very center of our work.To deliver on our promises to our customers each of us contribute every day to a culture that values compliance and risk management.
Discover is an equal opportunity employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability protected veteran status or other legally protected status. (Know Your Rights)
Discover complies with federal state and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position to complete an application and/or to participate in an interview please email .Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
At Discover we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicants qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check and we follow all applicable local laws including the Los Angeles County Fair Chance Hiring Ordinance LA County Fair Chance.
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
