Open Jobs Store Manager - Sheffield 261282

Location:Sheffield Meadowhall

Type of contract:Full Time Permanent

The opportunity:

Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of highquality skincare makeup and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.

Are you ready to drive a beauty revolution Join Sephora as we seek a passionate Store Manager to lead our store!

Reporting directly to the Retail Director you will drive sales and champion excellence across all aspects of store performance. Youll set the benchmark for exceptional customer experiences and operations ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. Youll also oversee budget management ensuring we meet our financial targets with the precision and dedication that define our team.

Your primary goal To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation are committed to accuracy and possess the ability to inspire greatness in others wed love to hear from you!

Responsibilities:

Strategic Business Leadership

• Provide strategic guidance to the Retail Director through market analysis competitive landscape insights and identifying new business opportunities.
• Develop and present monthly reports to track competitor activities and performance metrics for strategic decisionmaking.
• Formulate and implement short and longterm business strategies to maximise sales and drive growth.
• Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance.
• Design and execute instore promotional events and displays to enhance brand visibility and customer engagement.
• Cultivate relationships with stores and head office departments to share insights enhance operations and ensure adherence to operational guidelines.

Customer Experience Excellence

• Exemplify the Sephora Attitude setting a high standard of customer engagement and satisfaction for the entire team.
• Actively support team members in challenging situations to uphold exceptional client service standards.
• Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints.
• Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent .
• Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets.

Sales and Operations Optimisation

• Oversee daytoday store operations ensuring adherence to Sephoras policies including cash handling stock management and visual merchandising standards.
• Drive operational efficiency by maintaining stock replenishment optimising stockroom organisation and ensuring cleanliness and safety across the store.
• Direct cash desk operations ensuring compliance with security protocols accuracy and effective cash management resolving discrepancies swiftly.
• Promote a safe and wellorganised store environment ensuring compliance with safety protocols and minimising workplace hazards.
• Collaborate with Beauty Supervisors to align best practices promotions and customer experiences with sales goals and service targets.
• Drive accountability for achieving sales targets across all product categories including exclusive and Sephora Collection offerings.
• Analyse sales results and develop targeted action plans to enhance performance and customer engagement.

Team Development & Management

• Foster a highperformance culture by motivating developing and recognising team members through regular coaching feedback and a culture of appreciation to drive excellence and a positive work environment.
• Effectively communicate the business strategy and operational objectives to the team ensuring alignment and commitment.
• Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness.
• Oversee the Performance Checkin and Improvement Plan processes to enhance individual and team performance continuously.
• Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs.
• Collaborate with the recruitment department to attract and hire top talent for the store.

Skills:

• Advanced Product & Customer Knowledge: Indepth understanding of Sephoras product lines and customer engagement standards to drive exceptional client satisfaction.
• Proven Retail Leadership: Extensive experience in managing highperforming retail teams and exceeding sales targets through effective store operations and budgeting.
• Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data enhance decisionmaking and optimize store performance.
• Team Development & Coaching: Ability to mentor inspire and develop a highperformance team culture promoting collaboration and individual growth.
• Operational Excellence: Strong skills in overseeing store operations ensuring adherence to policies managing stock cash handling and optimizing store efficiency and safety.
• Brand Alignment & Values Embodiment: Consistently represents Sephoras values of inclusivity creativity and empowerment projecting a professional image aligned with brand standards and fostering an environment that celebrates beauty and selfexpression.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

While at Sephora youll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams people you can be proud to work with.

• The learning. We invest in training and developing our teams and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family our reach is broad and our impact is global. It is in our DNA to innovate and at Sephora all 40000 passionate team members across 35 markets and 3000 stores are united by a common goal to reimagine the future of beauty.

You can unleash your creativity because weve got disruptive spirit. You can learn and evolve because we empower you to be your best. You can be yourself because you are what sets us apart. This is the future of beauty. Reimagine your future at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment hiring training advancement or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.