Patient Account Representative - Call Center Soft Collections
Patient Account Representative - Call Center Soft Collections
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Family:
Patient Account Representative
Travel Required:
Clearance Required:
What You Will Do:
The Healthcare Patient Account Representative Call Center (Soft Collections) is an extension of a clients business office staff. Representatives are responsible for taking incoming and outgoing calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all jobrelated duties as assigned
This position will be based Monday through Friday in our San Antonio TX office. Individuals must be able to work an eight hour shift between the hours of 7:00 AM CT 4:00 PM CT.
Inbound & Outbound Calls
Soft Collections
Account Review
EOB knowledge
Assist patients with policy statuses and insurance verifications
Customer Service
Account Updates
Strong Verbal / Written Communication Skills
Complete all businessrelated requests and correspondence from patients.
Complete all assigned projects in a timely manner.
Assist client and patients in all requested tasks.
Communicate to Guidehouse management areas of concern or areas of improvement.
Research and respond to all patient inquiries received by telephone and mail.
Update patient demographic information and initiate account adjustments.
What You Will Need:
High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
02 years working within the following sectors: healthcare insurance business finance or customer service.
Working knowledge can be of the following: insurance claims billing coding followup finance accounting or customer service related responsibilities.
What Would Be Nice to Have:
PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel.
1 year experience working in a Healthcare or Customer Service setting.
Ability to initiate and follow through on projects and work independently with minimal supervision required.
Bilingual Spanish not required but a plus.
#IndeedSponsored
What We Offer:
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical Rx Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts
ShortTerm & LongTerm Disability
Tuition Reimbursement Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency BackUp Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
