Technical Support Manager Direct Market
Technical Support Manager Direct Market
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Job Description
Why Join Us
At Tobii Dynavox we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves connect with the world and pursue independence whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox youll become part of a team that spans the globe with offices in the US Sweden France the UK China and beyond.
To learn more about what we make possible meet some of our customers or take a look at some of our solutions.
About the role:
As a Technical Support Manager you will guide be the voice and represent the interests of the Technical Support team a team of seven talented members spread across Europe in our direct markets (Sweden Norway Denmark Ireland UK) to ensure they provide bestinclass support to our users and prescribers.
Together with EUROW Customer Service & Support Manager you will develop and implement strategic plans and objectives to raise overall business value. While ensuring a great collaboration globally in our direct markets you will build great relationships inside and outside the organization including sales and logistics.
If you are an inspiring leader and a proactive problem solver who is passionate about coaching teams and improving processes to deliver best in class customer experiences this is a great opportunity for you!
Please note: This is an onsite role in our Stockholm office.
In this role you will:
1. Lead Coach & Develop Your Team
Oversee daytoday case management ensuring timely and accurate solutions.
Ensure the team has sufficient technical knowledge for current and new productsand planning ongoing training for the team.
Conduct 1:1 meetings team meetings performance appraisals and salary reviews with team members.
Nurture great collaborative culture in the team promoting open and honest communication.
2. Optimize Processes & Solve Problems
Maintain and optimize procedures processes and systems to support the market globally.
Ensure Technical Support global scalability and availability as we grow our markets.
3. Build Relationships & Collaborate
Act as escalation point for resolving Technical Support related issues.
Collaborate with direct market regional managers to grow their markets.
Work alongside Sales Operations to implement strategic plans.
What Were Looking For:
We are looking for someone that has:
At least 1 year of experiencein technical support and/or customer service is required.
Previous team and/or operational leadership experience in tech support and/or customer service experience is high valued.
Excellent verbal and written communication skills in English are required. Proficiency in Norwegian or Swedish is a plus!
Familiarity with Microsoft 365 tools.
Experience with CRM systems is required (Salesforce Dynamics 365 is a bonus).
What is next
Please submit your resume and/or LinkedIn profile (in English) through our career website. We look forward to your application!
Our Values:
At Tobii Dynavox our mission guides what we do and our values guide us in how we do it. Across the organization we are committed to being Collaborative Considerate Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity we continuously challenge the status quo to create meaningful customerfocused solutions for our customers.
What We Offer:
At Tobii Dynavox we believe in empowering individuals including our employees to reach their full potential. Heres what makes us unique:
- PurposeDriven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day your work makes a meaningful and concrete impact.
- Yes and... Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you dont have to choose between personal and professional goals.
- Growth and Development: Whether youre advancing your skills or growing your career we invest in your future with training learning opportunities and internal growth paths.
- Inclusive and Supportive Culture: Work in a collaborative caring environment where diversity and individuality are valued. Youll feel connected to both your team and our global community.
- A Global Leader with Heart: Be part of an innovative forwardthinking company that combines experience and cuttingedge solutions with a mission to change lives.
Required Experience:
Manager
Employment Type
Full-Time
