Solutions Architect - ANZ Singapore region customer hours
Solutions Architect - ANZ Singapore region customer hours
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Job Description
About Glean
Were on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future everyone will work in tandem with expert AI assistants who find knowledge create and synthesize information and execute work. These assistants will free people up to focus on the higherlevel creative aspects of their work.
Were building a system of intelligence for every company in the world. On the surface you can think of it as Google ChatGPT for the enterprise. Under the hood our platform is the connective tissue between AI and knowledge. It brings all of a companys knowledge together understands it at a deep level provides industryleading search relevance over it and connects it to generative AI agents and applications.
Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. Were a diverse team of curious and creative people who want to help each other get big things doneso we can help other teams do the same.
Were backed by some of the Valleys leading venture capitalistsincluding Sequoia Kleiner Perkins Lightspeed and General Catalystand have assembled a worldclass team with senior leadership experience at Google Slack Facebook Dropbox Rubrik Uber Intercom Pinterest Palantir and others.
Glean is seeking a talented Solution Architect (SA) to join our rapidly expanding venturebacked startup. Glean is the work assistant with intuition. Find exactly what you need right when you need it so you and your team can get big things done. Join our hardworking team and elevate your career. We are professional creative passionate and most importantly customerobsessed.
Job Description
You will be the primary technical advisor to our customers postsale focusing on our Enterprise & Strategic segment where the architecture and integration demands are high. You will guide customers through their architecture design and implementation of Glean within their enterprise architecture.
What you will be doing:
- Establish and maintain your role as the customers primary technical advisor. Think of yourself as the CTO of the customer relationship.
- Work with customers to onboard new data sources and implement custom integrations of Glean into their work environment and business application architecture
- Build and provide tools templates and documentation for customers to leverage in integrating with Glean based on their business application stack
- Identify opportunities with the customer to expand the use of Glean within their business application architecture
- Provide training and guidance to customer technical resources to enable them to manage support and extend Glean in their environment
- Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
- Assist with issue identification troubleshooting and remediation for your assigned customers through resolution
- Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
- Be an active member of the Glean customer technical community
What we are looking for:
Interpersonal skills:
- Communication: professional presentation and interaction skills with both customers and internal teams
- Project planning: plan and execute the implementation of customer projects
- Selfmotivated: a proactive approach to delivering service to customers
- Detailoriented: highly organized and methodical ensuring all issues are managed to completion
- Datadriven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
- Pre or Postsales Solution Architect experience in a productled company is a huge plus
Technical skills:
- Software development experience in at least two of the following: Python Java Go
- API and custom data integration experience in a Hybrid or SaaS environment
- Technical debugging: log analysis code analysis endtoend transaction tracing
- Networking expertise: a deep understanding of networking including cloud and onpremise networking
- Experience in at least two of the following disciplines: Software Engineering PreSales Engineering PostSales Engineering Professional Services Support Engineering
- Handson experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP) Amazon Web Services (AWS) or Microsoft Azure
- Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders
Note:You should be covering the ANZ / Singapore region in your current role.
Education
Bachelors Degree in Computer Science or equivalent with at least three years of industry experience or Masters in Computer Science or equivalent with at least 5 years of industry experience.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
Employment Type
Full Time
