Patient Outreach Associate
Patient Outreach Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Patent Outreach Associate (POA) will be responsible for supporting our enrollment team through outbound calling to patients of our pharmacy. They will follow up on treatment status upcoming appointments and assist with current medication needs. The POA will also support the enrollment team by assisting with data entry contacting medical offices and other duties as needed. This role will help build a skill base that will lead to opportunity for growth within the company.
What Youll Do
Reach out to patients via phone and text to follow up on their current treatment status and assist with any prescription needs
Learn our systems and procedures and become proficient in our transfer MD Call Retail Access and Outreach Procedures
Gather data regarding a patients current treatment status with accuracy and clear documentation
Handle a large volume of email communication to our internal teams as well as our field sales teams
Help patients understand the benefits of using IWP
Take initiative to go above and beyond to assist patients
Who You Are
A quick learner who can work independently and contribute to the success of the team
Selfstarter who has the initiative to take on additional responsibilities outside of the normal job requirements when the opportunities arise
Reliable with an excellent attendance record
What Youll Need to Succeed
Ability to handle high volume phone calls while maintaining excellent customer experience
Ability to prioritize and handle a varied workload
Attention to detail and organizational skills
Ability to work through complex issues and seek assistance when needed
A willingness to learn and embrace change
Working knowledge of MS office applications
Ability to present information and respond to questions from both internal and external customers
Required Experience:
IC
Employment Type
Full-Time
