Sr Client Service Director Medical Scientific Communications
Sr Client Service Director Medical Scientific Communications
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Job Description
Sr. Client Service Director Medical & Scientific Communications
Job Summary
Simpson Healthcare an IQVIA Company is an established scientific agency & dedicated partner to clients in the life sciences industry for over20 years. We are actively seeking aSenior Client Service Directorto join our growing team within IQVIA in support of both new & ongoing client relationships.
The Sr. Client Service Director is responsible for optimizing the customer relationship with specific Simpson Healthcare clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts client relations and brand management.
Essential Duties & Responsibilities
Project Management
- Responsible for overall management of complex highly visible projects on specific accounts including coordination of digital and interactive content working with content experts to validate scientific accuracy project goals and timelines.
- Develop creative concepts prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client internal departments and Key Opinion Leaders (KOLs).
- Drive longterm planning of assigned accounts including timelines quality assurance SOP creation and adherence and budget monitoring.
- Supervise and train junior staff members as applicable by creating a positive work environment fostering a team approach manage training and development and oversee project progress.
- Collaborate with internal project team members and departments including Scientific Services Interactive and Marketing to ensure client expectations are being met.
- Monitor projects to guarantee adherence and pullthrough of client strategy.
- Synthesize client feedback for implementation by project team members.
- Track and report on all opportunities key milestones support requirements etc.
- Manage and attend relevant internal meetings as assigned.
- Contribute to enhanced customer service through timeliness and quality of communications and deliverables including thorough handoffs to internal project teams.
- Develop and maintain working knowledge of managed products and disease areas.
- Develop and assist with preparation of client pitches presentations and metrics.
- Manage faculty recruitment engagement and relationships on behalf of clients.
- Direct Account Team to meet timelines deliver high quality items and provide solutions to problems presented by internal team and client.
- Participate in internal brainstorms key client strategy and planning sessions and Simpson Healthcare strategy/planning sessions.
- Develop and adhere to SOPs and systems and identify areas for improvement within the company and account team.
Client Relations and Management
- Manage the client relationship setting clear expectations around deliverables and project plans.
- Maintain regular contact with client to ensure expectations are met.
- Plan schedule organize team members and prepare client update agendas and summaries to facilitate and lead client update meetings.
- Synthesize client feedback for implementation by project team members.
- Collaborate with internal project team members and departments including Scientific Services Interactive and Marketing to ensure client expectations are being met.
- Track and report on all opportunities key milestones support requirements etc.
- Play key role in new business development including brainstorming client solutions pitching new business supporting pitch presentation development and organizing client kickoff meetings.
Brand Management
- Establish meaningful professional relationships with various client stakeholders including gaining understanding of their individual roles communication preferences personal motivators and the desired outcomes for the brand and for the team.
- Ensure Simpsons brand is properly represented and promoted throughout client interactions communications and deliverables.
- Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.
- Provide data decisions and delivery of services in support of client project and community success.
Knowledge Skills and Abilities
- Minimum 58 years experience in medical communications healthcare marketing or scientific agency.
- Bachelors degree required preferably with emphasis in Marketing Business or Science. Masters degree preferred.
- Experience using Veeva is highly preferred.
- Must be efficient and skilled at using Microsoft Office (Excel PowerPoint Outlook etc).
- Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
- Demonstrated project management ability.
- Strong organization and time management skills.
- Ability to leverage internal and external relationships to the benefit of the project client and Simpson.
- Proven success communicating with and presenting to key opinion leaders mid to Clevel executives and other decision makers.
- An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.
- Great team player with a strong drive and willingness to take initiative.
Please Note: This is a remote position for candidates based in the United States.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role when annualized is $103700.00 $172900.00. The actual base pay offered may vary based on a number of factors including jobrelated qualifications such as knowledge skills education and experience; location; and/or schedule (full or parttime). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Required Experience:
Director
Employment Type
Full-Time
