Call Center Representative - Intern 13052
Call Center Representative - Intern 13052
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Job Description
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Call Center Representative Intern
Location
Warsaw.Hybrid working model 40 from the office 60 from home).
About Us
At Ingersoll Rand we work together to make life better and deliver the results our customers expect to meet their own business objectives. We are a global business committed to a world of sustainable progress and enduring results. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways.
Job Summary
Our Customer Service Hypercare Team is seeking for a Call Center Representative dedicated to handling outbound telephone calls. The representative manages outbound calls with English and French speaking customers with the primary focus of encouraging the customers to fill out our customer satisfaction surveys and express their feedback on our services after their recent interactions with our teams. The Call Center Representative will foster genuine connections and deliver the voice of the customer back to the Hypercare Team and the company and will contribute to elevate the customer satisfaction index (NPS) for the business.
Responsibilities
- Initiate outbound calls for followups and surveys.
- Accurately document call details following established procedures and using companys CRMs (Salesforce/Eloqua).
- Achieving performance goals like customer satisfaction through an increasing number of survey submissions and an improvement of positive customer feedbacks (NPS score).
- Interact with the Hypercare Manager to monitor results from the calls.
Basic Qualifications
- Exceptional communication skills
- High school diploma or equivalent; higher education or specialized training can be an asset.
- Previous experience in Call Center is preferred.
Travel & Work Arrangements/Requirements
No travelling is neccessary in this role.
Key Competencies
- Fluency in English and French.
- Goal oriented mindset.
What we Offer
- A competitive salary.
- Technical professional and skills training.
- Work in international environment.
- Flexible working hours.
- Contract of mandate (umowa zlecenie).
#LIMT1
Ingersoll Rand Inc. (NYSE:IR) driven by an entrepreneurial spirit and ownership mindset is dedicated to helping make life better for our employees customers and communities. Customers lean on us for our technologydriven excellence in missioncritical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise productivity and efficiency. For more information visit www.IRCO.
Required Experience:
Intern
Employment Type
Hourly
