Learning Specialist
Learning Specialist
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Job Description
Background
Diversity Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission and we ensure equity and fairness in all our actions. Taking a leave no one behind approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values andinspiring stories.
Office/Unit/Project Description
The United Nations Volunteers (UNV) programme contributes to peace and development through volunteerism worldwide. We work with partners to integrate qualified highly motivated and well supported UN Volunteers into development programming and promote the value and global recognition of volunteerism. UNV is active in 160 countries every year. UNV is administered by the United Nations Development Programme (UNDP). UNVis headquartered in Bonn Germany with a field presence comprising 6 regional offices and 50 field units.
The Human Resources Section (HRS) provides a full range of HR services to the organization and its workforce. As part of the Human Resources Section the Capacity Development Team (CDT) designs capacity development and learning programmes for UN Volunteers. The team supports the implementation of the UNV Learning Portfolio which consists of five comprehensive learning experiences: 1. onboarding 2. skills surge 3. empowerment for change 4. connect and learn 5. career craft.
Scope of Work
1. Plan and design virtual and onsite learning activities
- Conduct training needs analysis to identify gaps and improvements informing programme design Develop detailed programme plans aligned with learning objectives including curriculum design content outlines instructional strategies and assessment methods utilizing prototyping principles.
- Create or source highquality accessible training materials and resources incorporating appropriate learning technologies and methodologies.Coordinate with facilitators and technical focal points to ensure content accuracy and quality ;
- Ensure alignment with UNDPUNV M&E Framework and implement datadriven improvements;
- Perform the full cycle of project management including communication timeline management budget oversight and scope control.
- Prepare terms of reference and procure professional services from vendors and consultants based on scope of work and business requirements for volunteer learning activities and related projects;
- Coordinate logistics and administrative arrangements for the timely delivery of the thematic workshops.
- Organize and monitor the delivery of services by external consultants and vendors in line with project plans timelines and budgets;
- Conduct a thorough review to capture lessons learned and best practices for future projects.
2. Deliver virtual and onsite learning activities
- Facilitate inperson virtual and blended learning events in collaboration with stakeholders and domain experts and the capacity development team using appropriate platforms.
- Adapt learning delivery methods to meet the needs of diverse volunteer categories incorporating interactive and participatory techniques to increase engagement and retention.
- Build and maintain relationships with key stakeholders to expand codelivery of volunteer learning initiatives.
- Engage with facilitators to ensure understanding and finalization of learning content and methods for effective program delivery.
- Provide technical and helpdesk support for virtual and onsite learning events.
- Monitor volunteer engagement during sessions making realtime improvements to optimize learning outcomes.
- Conduct pre and postworkshop evaluations recommending datadriven improvements.
3. Manage and update mandatory courses ensuring compliance and engagement
- Ensure all mandatory courses are current relevant and accessible on eCampus;
- Track completion of mandatory courses and collaborate with Volunteer Solutions Section to ensure the update of BI for corporate reporting;
- State abreast of the status of mutual recognition of mandatory learning programmes completion through the UN InterAgency Group;
- Update and maintain other courses on eCampus as applicable.
- Liaise with external vendors to resolve technical issues with accessing and completing courses while improving user experience and interface.
4. Support the revision of programme content and delivery of all workshops
- Collaborate with stakeholders and domain experts to revise learning programme content and delivery aligning with Volunteers needs and corporate goals.
- Analyze volunteers evaluation feedback to identify areas of improvement and incorporate changes into Global Programmes.
- Maintain version control communicate updated/revised programme to stakeholders and conduct Training of Trainers for relevant workshops.
5. Coordinate CDT Outreach and Communications Efforts
- Develop a communication plan for the Capacity Development team leveraging social media and digital platforms and coordinate internal and external communication on Capacity Development Team activities.
- Develop and implement promotional materials and campaigns targeting diverseUN Volunteer groups and regions .
- Draft relevant reports on learning activities outcomes and impact as required.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the section and the organization.
Institutional Arrangement
The Learning Specialist reports to the Team Leader Capacity Development and Learning and works closely with the rest of the CDT and as a member of the Human Resources Section.
Expected Demonstration of Competencies
Core Competencies
Achieve Results: LEVEL 3: Set and align challenging achievable objectives for multiple projects have lasting impact
Think Innovatively: LEVEL 3: Proactively mitigate potential risks develop new ideas to solve complex problems
Learn Continuously: LEVEL 3: Create and act on opportunities to expand horizons diversify experiences
Adapt with Agility: LEVEL 3: Proactively initiate and champion change manage multiple competing demands
Act with Determination: LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results
Engage and Partner: LEVEL 3: Political savvy navigate complex landscape champion interagency collaboration
Enable Diversity and Inclusion LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity
CrossFunctional & Technical competencies
- Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system and to consider how altering one element can impact on other parts of the system
- Ability to animate individuals and groups internally and externally and to design and facilitate activities to share and exchange knowledge information and ideas.
- Knowledge of tools and approaches to stimulate active participation contribution and exchange
L&D planning
- Ability to identify organizational learning priorities aligned with the business strategy using key stakeholder involvement to ensure appropriate learning and optimal returnoninvestment.
HR Learning and development
L&D design
- Knowledge of adult learning principles instructional design learning styles and learning programmes delivery modalities; ability to identify and design effective learning paths programmes and initiatives
- Knowledge of digital learning methods and ability to design and develop digital learning programmes
Creative facilitation
- Ability to design workshops that considers and addresses multiple interests agendas worldviews; set out clear objectives and engaging activities; select appropriate tools materials resources that are needed to enable or support the activities
- Ability to swiftly build rapport with participants and create a safe space (on and offline) where they feel comfortable to share their views concerns experiences and reflections; supporting this with a range of tools to stimulate active participation
- Ability to facilitate inclusive conversations ability to work with a diverse set of people with different backgrounds seniority and expert levels using different approaches tailored to fit the people in the room drawing out the perspectives and ideas of each individual and making decisions through deliberation and discussion across a group
- Ability to pace a session adjust to the abilities and energy levels of attendees and the nature or purpose of an exercise. Being flexible and able to improvise; adapting and changing approaches in response to the needs while staying true to the intent and objectives of the session
Required Education Experience Skills and Competencies
Minimum Education requirements
- Advanced University degree (Masters degree or equivalent) in Education Social Sciences Political Sciences Public or Business Administration Humanities or related fields is required or
- A first level University Degree (Bachelors degree) in the areas mentioned above in combination with two additional years of qualifying experience will be given a due consideration in lieu of the Advanced University degree
Minimum years of relevant work experience
Minimum 5 years (with Masters degree) or 7 years (with Bachelors degree) of relevant professional experience in sustainable development preferably within the United Nations and/or in learning and development training design and delivery new learning technologies or related field.
Required skills
- Designing and implementing learning solutions that are accessible and inclusive using a variety of delivery methods
- Planning and facilitating virtual and inperson workshops and events.
- Using virtual collaboration tools such as Zoom MS Teams or similar software;
- Coordination of multiple stakeholders in an international context.
Desired skillsin addition to the competencies covered in the Competencies section
- Designing developing implementing strategies to measure impact of learning programmes is desirable;
- Experience in delivering onboarding programmes (virtual and in person) is an asset;
- Experience in reporting on learning initiatives is an asset;
- Working with volunteers or volunteer sending organization in implementing capacity development activities.
- Working a global context such as the United Nations or similar organizations.
Required Language (s):
- Fluency in English and French is required.
- Working knowledge of another official UN language is an asset
Professional Certificates:HR Certification is an asset.
Equal opportunity
- As an equal opportunity employer UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and as such we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role without discrimination.
- UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission are valued can thrive and benefit from career opportunities that are open to all.
Sexual harassment exploitation and abuse of authority
- UNDP does not tolerate harassment sexual harassment exploitation discrimination and abuse of authority. All selected candidates therefore undergo relevant checks and are expected to adhere to the respective standards and principles.
Right to select multiple candidates
- UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description experience and educational requirements.
Equal opportunity
- As an equal opportunity employer UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and as such we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role without discrimination.
- UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission are valued can thrive and benefit from career opportunities that are open to all.
Sexual harassment exploitation and abuse of authority
- UNDP does not tolerate harassment sexual harassment exploitation discrimination and abuse of authority. All selected candidates therefore undergo relevant checks and are expected to adhere to the respective standards and principles.
Right to select multiple candidates
- UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description experience and educational requirements.
Scam alert
- UNDP does not charge a fee at any stage of its recruitment process. For further information please see www.undp/scamalert.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
