IT Business Analyst

The Opportunity

Join our team as an IT Business Analyst and play a pivotal role in driving technical and business projects across diverse partners in the Legal Compliance and Government Relations portfolio. You will be responsible for supporting a variety of onpremises and SaaS applications finding opportunities for process improvement and developing solutions that enhance operational efficiency.

As a key contributor you will work closely with management to research and address business issues develop business and technical requirements and coordinate ongoing service and maintenance postimplementation. Join our team if you excel in creative problemsolving prioritize customer service and are passionate about improving operational services.

Responsibilities:

• Responsible for application support and driving technical and business projects across multiple partners; developing analysis to support process and project improvements within the Legal Compliance and Government Relations (LCG) portfolio
• Performs application support daily for numerous LCG applications which consist of onprem and vendor SaaS applications
• Researches and analyzes improvement opportunities conducts analysis prepares recommendations and facilitates efficiency enhancements
• Develops business and technical requirement documents and specifications
• Works as directed by management team to research and document business issues involving workflow procedures and processes
• Analyzes data and work with management to develop creative solutions
• Proactively identifies issues with workflows and processes; suggests improvements to management
• Reviews suggested workplans
• Coordinates ongoing service maintenance postimplementation
• Has positive impact to specific organizational entities & has some understanding of the nature of the impact
• Usually a top contributor to teams success

What motivates you

• You obsess about customers listen engage and act for their benefit.
• You think big with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions focusing on what matters.
• You do what is right work with integrity and speak up.
• You share your humanity helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum 35 years working experience with application development or supporting applications at a technical level
• Experience with relational database structures and methodologies with SQL.
• Development and Database: MS SQL Visual Studio .NET or similar JavaScript
• Platforms and Tools: Azure or other cloudbased platforms Jira and incident/change management tools like ServiceNow
• Knows how to use Visual Studio to open code debug code and develop new code
• Code repository management (Gitlab Github or similar).
• Familiar with Agile development and methodologies
• Applicable undergraduate degree or equivalent work experience
• Client oriented dedicated to customer service takes initiative creative problem solver
• A proactive approach to spotting problems areas for improvement and performance bottlenecks
• Working experience with the change management problem management and incident management process
• Superb communication skills: We communicate A LOT so being able to be clear and concise with both written and oral communications with a measure of tact is a must. Converting techspeak to plain language is a definite bonus
• You live and breathe operational service improvement. This is part of who you are and with your support we will ensure the team is operating as efficiently as expected
• Possessing the ability to influence others get it done together negotiate build bridges adapt to change and overcome barriers

What can we offer you

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong worklife balance.
• Professional development and leadership opportunities.

Our commitment to you

• Valuesfirst culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all partners and has a positive social and environmental impact.

#LIHybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .