Customer Service Advisor
Customer Service Advisor
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Job Description
Do you have fantastic people skills Can you deliver a great customer experience If yes we have the perfect job for you in our vibrant Leicester office!
Working Hours/ Shift Patterns: You will work 37.5 hours per week including 34 weekends out of 8. If you work a weekend shift youll get time off in lieu.
Our opening hours: Monday to Friday 08:00 19:00 Saturday 09:00 17:00 and Sunday 09:00 13:00
Training: The main training period runs for the first 7 weeks and takes place face to face in the office. You will continue to work in the office until week 12 as you embed your knowledge and grow your confidence only after this time frame will you receive sign off from a trainer / team leader to move to hybrid working.
Our approach to Hybrid Working: With hybrid working you have more flexibility as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary: The starting salary is 25150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks the salary will automatically increase to 25500. There will be opportunities for further salary progression to 27500 which can be achieved in as little as 12months with the right focus on personal development.
Location: Our fantastic Leicester office which is in the city centre and only a short walk from the train station.
At Hastings Direct we have a simple ambition to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that speaking to thousands of customers every day and delivering the high quality insurance service they deserve. Join our Customer Service team and youll play a key role in that service helping customers to make changes to their policies dealing with complaints and making sure they have the right cover.
Your role:
As a member of our Customer Service team youll be handling inbound calls from customers who are interested in one of our policies or wish to make changes to an existing one. Whether they have a question need to update their details or support purchasing one of our products youll use your skills and knowledge to understand their needs explain the options and provide them with the right policy every time. Youll also deal with any complaints in a professional and empathetic manner and escalate them if needed. Youll be expected to meet standards for quality efficiency and satisfaction while providing policies that deliver the best value for both our customers and our business. In order to deal with a large number of callers with varying needs youll need to be adaptable resilient and motivated.
What we offer:
Join us and youll find a different way of doing things. We call it the 4Cs. So we focus on getting it right for our colleagues customers company and community.
As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Your initial training will cover our products and systems as well as handling complaints and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own youll have regular ongoing assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards and the scope to voice your ideas and put them into practice.
Benefits youll receive:
Up to 5 annual discretionary Bonus
Hybrid working 1 day per week in the office with the option to do more depending on your preference)
A fantastic open plan modern office
We promote a relaxed friendly & diverse working environment
Harrys a great onsite restaurant with a wide range of choice at breakfast and lunchtime & an onsite Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10 of your salary
Life insurance 4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with wellknown retailers
Tech scheme cycle to work health assessments and skin check on completion of probation
Refer a friend scheme earn 500 for every friend you refer
We will provide you will all the tech that you need! Including a brandnew Microsoft Surface laptop
If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions please do contact the recruitment team at: prior to completing your application.
At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
