Senior Global Immigration Coordinator

Job Description

Workload Management

Take ownership of engagement(s) assigned to you

Show excellent time management by understanding how to prioritize day to day work

High level of professionalism to handle sensitive and confidential information

Effectively communicating with team members including keeping team up to date on engagement status contributing to team meetings etc.

Understand how online and case management tools support engagement coordination

Notify Global Manager if there is a potential escalation

Operational Efficiency

Understand and utilize standardized team firm and EY processes

Proactively manage client projects and seek opportunities to expand our Scope of Services (SOS)

Understand your role within People Advisory Services (PAS) and the integrated service offerings

Can describe EY capabilities and commitments accurately when discussing possible business opportunities

Can clearly understand and articulate clients program objectives

Ensure correct case intake processes are followed per engagement SOS

Identify and action caserelated issues with the Global Manager as soon as possible and setfollowup reminders

Follow escalation and resolution protocols

Follow extension protocols

Keep up to date on EY local country contacts and escalation points

Follow up with EY local offices to provide updates in BIT by email etc. as needed

Teaming

Supports team and client meetings by developing agenda and presentation materials if required

Is wellprepared for team and client meetings and actively contributes

If attending team meetings virtually be prepared to be oncamera

Keep your team informed of upcoming absences and help manage vacation coverage by keeping uptodate case status lists

Foster connections and relationships with key EY local country contacts to ensure accessibility should an escalation or request for case status arise

Communication

Ensure that Global Managers and Senior Managers are at all times advised of client related issues

Communicate mistakes

Implement healthy Outlook management including following Service Level Agreements (SLAs) for responding to client emails

Understand client culture and how/when clients like to receive information

Implement risk management procedures including EY Send Protect delay send feature disabling autocomplete feature and password protect email attachments

Keep inbox organized by using client folders training folders etc.

Archive old emails and attachments to keep inbox clear so that emails are not missed

Use email filters and rules

Understand how to leverage extension teams EY Local offices and enablement crews

Communicate/raise EY local country alerts to Managers and Senior Managers as they pertain to client populations

Billing and Finance

Understand implementation of billing procedures and best practices

Ensure case steps related to billing are completed at the correct time and escalate accordingly when there are delays

Review of Invoice Request Forms (IRFs) and/or Global Billing Templates (GBTs)

Understand what Scope of Services means in relation to billing and the authorization process for outofscope requests as needed

Quality & Reporting

Leverage Business Intelligence Reporting to identify and share analytical insights with clients

Develop strategies to multitask and take on a variety of projects and manage multiple highvolume engagements

Comply with EY policies including Quality and Risk Management (Q&RM) and team protocols

Skills

Excellent organizational and time management

High attention to detail with high administrative accuracy

Effectively manage multiple tasks in large volume in a fastpaced environment

Effectively build relationships with team wider EY network especially within PAS and with clients

Ability to present information in a clear and organized manner

Demonstrated initiative to identify issues and provide creative solutions and suggestions

What we offer

At EY our Total Rewards package supports our commitment to creating a leading people culture built on highperformance teaming where everyone can achieve their potential and contribute to building a better working world for our people our clients and our communities. Its one of the many reasons we repeatedly win awards for being a great place to work.

We offeracompetitivecompensationpackage where youll be rewarded based on your performance and recognized for the value you bring to our business. In addition our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future.Our Total Rewards packageincludes a comprehensive medical prescription drug and dental coverage a defined contribution pension plan a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year statutory holidays and paid personal days (based on province of residence) and a range of exciting programs and benefits designed to support your physical financial and social wellbeing. Plus we offer:

• Support and coaching from some of the most engaging colleagues in the industry.
• Learning opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way thats right for you.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. Were committed to fostering an environment where differences are valued policies and practices are equitable and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism advancing gender equity and women in leadership advocating for the 2SLGBTQIA community promoting ourneuroinclusionand accessibility initiatives and are dedicated to amplifying the voices of Indigenous peoples (First Nations Inuit and Mtis) nationally as we strive towards reconciliation. Our diverse experiences abilities backgrounds and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work they bring their best and are empowered to build a better working world.