Academic Manager
Academic Manager
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1 Vacancy
Job Description
At 2U we are all in on purpose. We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver worldclass digital education at scale. As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees. Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential.
What Were Looking For:
As an Academic Manager you are responsible for the compliance development and management of academic staff and performance evaluation systems for a portfolio of academic roles. To succeed you must closely partner with Academic Analysis and Insight Instructional Recruitment Curriculum Centralized Support University Relations Educator Operations Teams and our University Partners. From the moment an educator receives their offer to join our teaching force you will collaboratively ensure that they are ready to teach by the first day of class feel supported throughout their teaching experience and are fired up to put students first and never stop improving!
The Academic Manager is responsible for quality checking providing actionable feedback assigning professional development and precise recordkeeping all aiming towards improving learner outcomes and the educator experience.
It is expected that the Academic Manager is able to use their initiative work well under pressure and take ownership of operational and administrative tasks in consultation with the Sr Manager Academic Management.
What skills are aligned to this role
- Relationship Building: Manage and build relationships with 100s of educators.
- Project Management: Support initiatives that improve the educator experience
- Platform Knowledge: Understand various platforms our educators use in order to increase proficiency
- Risk management: Ability to discern when an educator issues needs to be raised to the attention of management.
- Effective Communication: Ability to support educator focused initiatives via 1:1 communication larger trainings
- Ability to maintain focus and prioritize in a complex landscape: Support AMS quarterly OKRS
- Cross functional collaboration to push forward AMS initiatives
Responsibilities Include But Are Not Limited To:
Academic Staffing for instructional staff roles within a portfolio
- Ensure the organization is compliant with payment hours and teaching assignments using our Workforce Management System
- Engage in performance data and implement necessary strategies and conversations for retention within the portfolio.
- Support implementation and maintenance of all educator facing policies and updates.
- Maintain presentation related records and databases by creating and applying updates to academic and presentation management related knowledge systems. Support effective interdepartmental query and workflow management through the creation and assignment of tasks.
- Maintain a minimum of a basic knowledge of our Online Learning Campus systems and course delivery processes.
Support Instructional Staff Engagement and Strategic PartnershipsBuild relationships with instructors in a portfolio to ensure we have accurate data in order to identify the ways in which we can best engage them (i.e. Focus groups Survey analysis etc...
- Responsible for clear touch points throughout the instructional staff members experience with close collaboration cross functional teams including Academic and student Engagement teams.
- Innovate and execute strategies based on educator feedback with your portfolio. Connect educators to opportunities in service of our organizational goals and vision for instructional engagement
- Communicate professionally and effectively with internal and external stakeholders at all times acting as gatekeepers through management of academic processes.
- Support educators with adopting understanding and implementing any and all 2u/edX policies.
Drive Instructional Staff Satisfaction and Student Impact
- Develop expertise in what it means to teach the edX Boot Camps or Exec Ed way.
- Track and support educators through the onboarding process and advocating for process change to improve systematic hurdles.
- Analyze program and classroom level data on a weekly cadence to inform and support full team decision making.
- Guide production teams during the course design phase during design consideration meetings by informing them of student and facilitator behavior and engagement during the presentation phase
- Channel feedback to cross functional teams focused on academic management and educator experience
- Support the development and maintenance of an instructional community of educators.
Things That Should Be In Your Background:
- At least 3 years applicable work experience coaching adult learners training etc)
- Excellent interpersonal and communication skills.
- Knowledge of the edtech industry and/or academic management experience (beneficial).
- Some contract management and/or project management skills (beneficial).
- Working knowledge of Google Suite and Salesforce is advantageous.
Working conditions:
- Fast paced and highpressure work environment requires Academic Specialists to be adaptable to fluctuating task situations and demands.
- Works well with others strong interpersonal and communication skills
- The nature of the work requires strong time management organizational and computer skills.
Benefits & Culture
Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful. If youre excited by the opportunity to provide over 40 million learners and counting with access to worldclass online higher education then join us and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Fulltime ZA benefits include:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for nonprofit organization study leave sports leave and a companywide festive season break
2U Diversity and Inclusion Statement
At 2U we are committed to building and sustaining a culture of belonging respect and inclusion. We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations please reach out to us at:.
About 2U Inc. (NASDAQ: TWOU)
For more than a decade 2U Inc. has been the digital transformation partner of choice to great nonprofit colleges and universities delivering highquality online education at scale. As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to worldclass education in partnership with more than 230 colleges universities and corporations. Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential. To learn more: visit 2U.
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U Inc. (Nasdaq: TWOU). Together with the majority of the worlds topranked universities and industryleading companies we bring our community of over 45 million learners worldclass education to support them at every stage of their lives and careers from free courses to full degrees. And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location. Learn more at edX.
Learn more at https://2u/careers/
#NoBackRow
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws. 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay.
2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.
Required Experience:
Manager
Employment Type
Full Time
