Dutch Wonderland Guest Experience Team Member

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

Roles & Responsibilities:

Parking:

Welcome guests to the park while guiding them to an open parking spot

Accurately complete all POS financial transactions for paid parking lots

Ensure the smooth process of parking cars; courteously assist guests with questions and complaints

Follow the designated safety procedures when directing cars in the parking lot

Follow patterns of parking cars in an efficient manner and adapt quickly

Prevent guests from carrying unauthorized items through to bag check

Maintain overall upkeep of the parking lots including trash clean up and removal

Direct emergency services such as fire and police in the event of an emergency

Assist with special parking details in emergency situations or for special events

Assist other Guest Experience departments as needed

All other duties assigned by leadership

Ticket & Pass Processing:

Provide exceptional guest service by greeting guests and being knowledgeable on various ticket promotions both online and at the gate

Communicate with guests and answer questions regarding park passes policies and guest services

Accurately sell parking passes admission tickets and season passes

Operate all POS equipment accurately to finalize all purchases

Conduct transactions while ensuring all PCI procedures are being followed including credit and refund transactions loss prevention

Process season passes and reissue cards as needed

Activate annual and season passes through point of salesbased programs and equipment

Validate online tickets or coupons before allowing guest to enter

All other duties assigned by leadership

Admissions:

Measure height of all persons entering the park as they purchase tickets; enforce any height restrictions that the park may have

Scan all passes tickets and wristbands to ensure accurate attendance and valid guest entry

Issues any additional materials promotions or souvenirs to each pass holder as they enter

Check guests bags to ensure no prohibited items are brought into the park

Monitor all guests exiting and reentering the park

Monitor all park communication including incoming calls and radio traffic

Maintain a clean work Main Gate operation (wiping down counters vacuuming sweeping picking up trash etc. to maintain a great first impression for incoming guests

Replenish Park maps while maintaining a clean work area

Ensure that park rental items do not leave the park (e.g. strollers wheelchairs and ECV.

Maintain compliance with company and industry best practices policies and procedures to create a safe environment for colleagues and guests.

Assist in other departments as needed

Perform any additional duties instructed by Guest Experience leadership

All other duties assigned by leadership

Guest Relations:

Delight all guests by providing exceptional customer service by promptly and professionally addressing their questions and concerns

Serve as primary point of contact for all general park questions complaints and inquiries

Connect with guests using a variety of communication methods including email correspondence phone calls and inperson follow ups

Direct and transfer department specific questions or requests to the appropriate manager

Respond to guest needs appropriately and provides accommodations as necessary

Actively listens to radio and relays relevant information clearly to all departments

All other duties assigned by leadership

Education & Experience:

No education requirements for this role

No previous work experience needed

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 16 years of age to comply with PA Child Labor Laws

Ability to work flexible schedule including evenings weekends and holidays

Must have reliable transportation to and from your scheduled shift

Ability to comply with all uniform policies

Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner

Ability to speak with guests directly while maintaining a high degree of professionalism

Ability to follow direction multitask and work as part of a team as well as independently

Physical Requirements:

Ability to stand walk and remain on feet for majority of the workday

Ability to occasionally stoop twist kneel bend squat or reach above shoulders

Ability to remain sedentary for periods of time while using a computer or POS equipment

Ability to carry push pull lift and hold objects weighing 20 pounds or more

Working Conditions:

This role will predominantly be based in both an office setting as well as frequent exposure to outdoor environments

Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions

Subject to loud noise levels flashing lights and heavily populated environments

Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits:

Working at Dutch Wonderland is about making people happy! Its about being independent and having fun making new friends and earning extra money while doing so. As a Dutch Wonderland employee you can be the smiling face that makes a great first impression for incoming guests a cook that serves up tasty treats and culinary delights a lifeguard who soaks up the sun while keeping guests safe or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

Flexible schedule

Ability to crosstrain and learn unique skills across various departments

Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off

Invitations to exclusive companysponsored employee events throughout the season

Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than Dutch Wonderland. Apply today