Manager ServiceNow
Manager ServiceNow
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Job Description
Title: Manager ServiceNow
Department: Acrisure Information Technology
Location: Grand Rapids MI 4 days onsite 1 day remote)
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.
Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.
Job Summary:
This role will be responsible for working with business and technology stakeholders and product teams to develop and convey ServiceNow vision; define backlog; and deliver and sustain the endtoend customer experience. The ServiceNow Product Manager must be able to partner effectively with a wide range of teams including business leaders delivery teams and external partners driving business success.
Responsibilities:
Partners with IT leadership and other key stakeholders to define opportunities and to identify and prioritize enhancements based on predefined criteria (return on investment productivity compliance)
Accountable for overseeing the development of product backlog and actionable user stories for ServiceNow
Establishes priorities of the ServiceNow product backlog in collaboration with the IT leadership and Product Teams
Ensures the development of the life cycle view of the solution including the conception of its need design and and upgrade and/or replacement when appropriate
Oversees the ServiceNow Platform and provides subject matter expertise for the CMDB and ITSM ITAM and ITOM
Accountable for designs specs implementation and program management for all projects in ServiceNow
Manages quality assurance rollouts and performs functional analysis to assess the robustness of projects recently launched
Manages the integration of ServiceNow and other business applications.
Manages other IT Applications as needed.
Accountable for planning upgrading testing documenting and maintaining the ServiceNow platform ServiceNow modules and associated 3rd party integrations
Develop and lead the of respective application roadmaps across key business functions using agile methodologies
Develop relationships and actively collaborate with stakeholders
Understand business needs and translate into IT deliverables
Support discussions and facilitate crossteam decision making
Ensure exemplary performance and reliability of IT solutions
Drive continuous improvement to drive effectiveness and efficiency
This description is not meant to be allinclusive and may be modified from time to time at the discretion of management.
Competencies:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Bachelors degree in computer science engineering business administration or a related technical discipline
5 years of experience in the ServiceNow Platform
Strong leadership and influence skills
Professional organized and strong communicator
Excellent teamwork facilitation relationship building and negotiation skills
Ability to present to all levels of management & executive leadership
Familiarity with SOX audits change management process SDLC and testing processes
Management experience preferred.
Technical Qualifications:
ServiceNow Certified Systems Administrator and/or Developer is a must
Expertise in overall ServiceNow Platform including ITSM ITAM and ITOM
Experience with ServiceNow HRSD ITBM and other common applications desired
Expertise of ServiceNow CMDB Workflows Discovery and Integration Hub
Extensive SQL database analytics
High PC skills including experience with Microsoft Office Suite including Word Excel Power Point Outlook SharePoint.
Other Qualifications:
Able to work independently and enjoy a high degree of interaction with team members
Ability to contribute to a collaborative environment by consistently demonstrating teamwork high motivation positive behavior and effort to achieve goals and objectives
Selfmotivated and driven
Ability to manage a diverse remote staff
Maintain a sense of urgency and ability to work with and meet deadlines
Demonstrate effective written and verbal communication including the ability actively listen and problem solve with minimal assistance
Demonstrates excellent time management and prioritization skills
Attention to detail and commitment to a high level of accuracy
The ability to multi task prioritize work independently and use discretion surrounding sensitive information
Ability to maintain a professional demeanor and positive attitude
Benefits & Perks:
- Competitive Compensation
- Industry Leading Healthcare
- Savings and Investments
- Charitable Giving Programs
- Offering hybrid work option
- Opportunities for Growth
- Parental Leave
- Generous time away
Acrisure is committed to making an impact in our communities by giving back with millions committed to childrens health with Helen Devos Childrens Hospital and UPMC Childrens Hospital of Pittsburgh.
For more visit www.Acrisure or learn more here.
#LIRM1 #LIRemote
Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Required Experience:
Manager
Employment Type
Full-Time
