Night Guest Experience Expert - Reception

We are hiring for a Night Guest Experience Expert

Your new career at the London Marriott Canary Wharf Hotel & Executive Apartments.

London Marriott Hotel Canary Wharf is ideally situated on the waterfront just moments from the Canary Wharf Jubilee Line tube and West India Quay DLR. Part of Marriott International the worlds largest and most celebrated hospitality brand our fivestar hotel is the perfect place to take your career to a whole new level.

Our jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

CONNECT YOUR PASSION WITH A REWARDING WERE LOOKING FOR:

• Provides services that meet and exceed guest expectations at every turn ensuring ongoing repeat business and loyalty from our guests
• Warmly greet all guests with a smile in their voice and by name. Be proactive to anticipate guests needs and deliver brilliant service
• Answer record and process all guest requests questions or concerns via telephone email and Mobile Chat
• Work collaboratively with all other departments to ensure guests receive seamless service throughout their stay

This role would be a good step for an individual who has an interest and passion in working within the Hospitality Industry and wants to gain further knowledge and awareness of the Front Office operations. The ideal candidate would be proactive and have a proven track record in working in a guest focused environment.

REWARDS FOR WORK BENEFITS FOR YOUR LIFESTYLE

• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
• Part of Marriott International the largest hospitality brand in the world this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent award winning experienced hospitality professionals
• Discounted rates on accommodation & food and beverage outlets
• Complimentary laundry
• Complimentary meals on duty
• Access to fabulous and flexible benefits to help you in and out of work
• Access to major high street discounts so you can treat your friends and family as required

Come and join us today and become part of the Marriott team.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.