Partner Support Engagement Lead

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

The Ambassador Initiative at eBay is focused on building a worldclass platform for longtail affiliates microinfluencers and eBay Enthusiasts to curate share and monetize eBays extensive inventory through social media and messaging channels. This initiative will build a new performancebased marketing channel improving eBays social presence and driving engagement from a growing pool of partners.

We are seeking a Support Engagement Lead to manage the strategy development and support of this initiative. You will collaborate crossfunctionally to deliver an innovative scalable and intuitive platform that meets business goals while providing an outstanding experience for partners. You will have the opportunity to craft how eBays affiliates and influencers engage with the platform and drive social commerce growth.

What you will accomplish:

• Support and help drive the product vision and strategy for the Affiliate Platform & Partner Experience.

• Own the endtoend operations of backend and clientfacing goals ensuring alignment with business goals and partner needs.

• Collaborate with client support engineering design marketing and business teams to prioritize and develop features ensuring a seamless and userfriendly experience.

• Work to resolve and address client issues or complaints both directly and through the support team.

• Manage any larger support projects that relate to the broader success of the Ambassador initiative and eBay affiliates as a whole.

• Assist and Lead the design launch and longtime support of key features such as personalized storefront creation affiliate tracking integration product recommendation tools and performance dashboards.

• Use datadriven decisionmaking and user feedback to optimize user experience partner engagement and to identify issues at the micro and macro levels.

• Work closely with the marketing team to create messaging that resonates with target partners and supports eBays growth objectives.

• Monitor partner feedback to continuously improve the platform finding opportunities for new features or enhancements.

• Champion a customerfirst attitude balancing business goals with user experience to deliver value to both partners and eBay.

What you will bring:

Education: BS in Business Marketing Communications or other relevant fields; MS/MBA preferred.

Experience:

• 3 years of project management experience with a proven track record of leading sophisticated crossfunctional projects.

• Knowledge of building and launching B2B or B2C platforms ideally with a focus on ecommerce affiliate marketing or social commerce.

• Expertise in managing user experiences with a focus on selfservice and scalable solutions for affiliates and influencers.

• Experience using Salesforce or other CRM solutions. Certifications are a plus.

• Exceptional communication writing and collaboration skills able to translate business goals into actionable product strategies to address client feedback as well as communicate directly with clients at a personal level.

• Experience working in agile environments balancing multiple priorities and delivering highimpact features.

• Experience working with multinational remote teams.

Additional Relevant Experience:

• Handson experience with affiliate or influencer marketing platforms.

• Experience in design video editing or web development.

• Familiarity with social media platforms and tools for tracking performance metrics.

• Proficiency in German is a plus.

Please see the Talent Privacy Noticefor information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected status.If you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.

This website uses cookies to enhance your experience. By continuing to browse the site you agree to our use of cookies. Visit our Privacy Center for more information.