Process Expert Operations Fixed Term

About Maersk:
Maersk is a global leader in integrated logistics with a legacy spanning over a century. We are committed to driving innovation efficiency and sustainability in global trade. Operating in 130 countries with a diverse workforce of over 100000 professionals we continuously push the boundaries of logistics through collaboration and technology.

Role Overview:
The Shipping Operations Specialist plays a vital role in managing and optimizing daytoday shipping operations at Maersk. This position requires a strong understanding of shipping frameworks port/terminal operations container freight stations (CFS) and empty depots ensuring seamless coordination of handover and takeover points.

Key Responsibilities:

• Oversee daily shipping operations ensuring adherence to key performance indicators (KPIs) and service level agreements (SLAs).
• Manage vendor and local operating center (LOC) queries ensuring prompt resolution and high stakeholder satisfaction.
• Drive customer engagement fostering strong relationships with LOCs.
• Lead and mentor the team facilitating skill development and performance enhancement.
• Prepare and present weekly and monthly operational reports.
• Analyze endtoend processes to identify inefficiencies and drive improvements.
• Implement process control measures and ensure compliance with operational standards.
• Conduct training sessions for new team members to ensure smooth onboarding.
• Drive process standardization and continuous improvement initiatives.
• Undertake ad hoc responsibilities as required.

Position Requirements:

• Indepth knowledge of operational processes in the shipping and logistics industry.
• Handson experience in handling dry and reefer container maintenance and repairs.
• Strong communication and interpersonal skills to manage internal and external stakeholders effectively.
• Analytical mindset with the ability to derive insights and present findings clearly.
• Selfmotivated proactive and adaptable to changing business needs.
• Fixed Term 6 Months).

Technical Skills:

• Familiarity with key industry systems such as GSIS RKEM GCSS and MERC (preferred).
• Proficiency in Microsoft Office Suite particularly Excel and PowerPoint.
• Understanding of endtoend shipping operations.
• Knowledge of equipment maintenance and repair (EMR) policies including IICL MCIC and MRIC standards.

Education & Experience:

• Bachelors degree in a relevant field.
• Prior experience in shipping operations equipment maintenance or logistics management.

What We Offer:

• Impact: Directly contribute to Maersks operational excellence and global logistics success.
• Growth: Opportunities for professional development and career progression.
• Innovation: Work in an environment that embraces technology and process improvement.
• Global Exposure: Collaborate with international teams and gain crosscultural experience.
• WorkLife Balance: Flexible work arrangements and a supportive workplace culture.

Join Maersk:
Be a part of a dynamic team that is redefining the future of global logistics. If you are passionate about shipping operations and thrive in a fastpaced environment we welcome you to embark on this exciting journey with us.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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