Business Analyst
Business Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
JOB DESCRIPTION
The Business Analyst is responsible for working in this customer facing role to implement the Hansen CIS software. You will need to be an experiencedanalyst with strong documentation skills as well as a proven ability to communicate with internal and client stakeholders balancing customer needs with business priorities in in software applications and SaaS offerings for customer care and billing solutionsfor Utilities or Municipalities markets. This job will offer you the opportunity to within a team environment on software implementation projects to meet specific customer requirements. Work may include support maintenance and administration. You will also work independently with latitude for independent judgment and decisionmaking. This position will require time onsite at the Hansen location in Columbia SC to support the business demands.
- You are skilled in the application of Oracle database access and SQL Plus and knowledgeable about Utility Billing Software with the ability to lead plan execute and delegate such as to drive projects to ontime completion
- You bring a highly proficient skillset in Visio Microsoft Word Excel and PowerPoint and an effective and proficient oral and written communicator presenting to internal and external audiences.
- You are proficient at converting business needs into technical specifications and facilitate communication between utility customers and technical teams through your motivation and mentoring of others to develop talent.
- Your an effective communicator and proficient oral and written communication skills with strong decisionmaking skills and planning skills.
- You have a Bachelors degree or two years related experience and/or training; or equivalent combination of education and experience including a minimum two years of data analysis experience on multiple projects with productionlevel experience included
- You are experienced in software applications and SaaS offerings for customer care and billing solutionsfor Utilities or Municipalities and revenue life cycle for electricity gas and water services.
- Coordinate and manage business analyst related work products throughout the system implementation lifecycle (training design configuration testing implementation and production) that will include you being engaged in business requirement sessions to evaluate the customers business objectives and goals.
- Collaborate with both team members and clients to prioritize and address issues effectively with the drafting of Customer Requirements Document to identify the customers business needs and how HansenCISB can meet those business needs.
- You will offer clients implementation and development project teams insights into industry and product information. Additionally provide guidance to customers regarding necessary system software configuration adjustments to align with their business goals and help diagnose software problems and conduct indepth analysis to identify the underlying causes of software support issues.
- Provide insight and liaise with Hansen CIS developers to ensure that the best possible solutions are presented to the customer for their consideration by helping prepare workflow charts and diagrams to modify system software or conduct training sessions for the customers project team on all relevant Hansen CIS functions and evaluate the effectiveness of the HansenCISB version to be implemented.
- You will prepare estimates for time frames required to complete businessrelated tasks utilizing project tracking tools to maintain and update project information (e.g. Jira) and work with other Business Analyst on strategies to improve the HansenCIS user experience.
- Design functional and integration test plans/scripts perform testing activities and develop and document project testing approach/plan utilizing your specialized industry knowledge to analyze design and implement solutions which address complex business requirements.
Join us for a rewarding career with competitive compensation leave entitlements health coverage and financial security. Enjoy worklife balance growth and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
Hansen Technologies (ASX: HSN) is a global software and services provider serving energy water/utilities and telecommunications industries. With 600 customers in 80 countries we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions we empower customers to overcome challenges innovate and drive new business models.
If you possess the desired skills and enthusiasm please connect us by Apply Now via the link or our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. This position will require you to be onsite or in a hybrid work location.
Visit our website athansencx.comfor more information.
EEO/M/F/D/V Please note that we will not be offering sponsorship for thisrole
#LI
#ColumbiaSC
#US
Required Experience:
IC
Employment Type
Full-Time
