Description:
The L2 Azure Engineer will integrate the Infrastructure Operations Team for the Eurocontrol contract based in Brussels Belgium
Main Functions:
He/She will be responsible to
- Maintain the Azure resources including IaaS and PaaS solutions using Terraform.
- Acknowledge troubleshoot and resolve tickets assigned to the team in a correct way.
- Escalate incidents internally or to 3rd party partners when required.
- Participate on a punctual basis on specific projects related to his/her specialty.
The Azure Engineer must have good interpersonal skills and must be a team player.
Physically based in Eurocontrol premises in Haren Belgium. He/she will locally represent visvis ECTL concerning Infrastructure Operations.
Reports to:
In close relations with:
- ATOS Infrastructure Operations Team
- Incident Manager
- Change Manager
- Problem Manager
- Service Delivery Manager
- CMDB Manager
Duties:
- Maintains and adapts the infrastructure (IaaS SaaS PaaS Network configuration) using Terraform;
- Manage coordinate and implement changes on the Azure resources
- Azure Resources: L2 Incident resolution Problem resolution;
- Troubleshooting coordination with third party suppliers as well as with the central IT department of the customer;
- Advises the project team and customer request;
- Proactively monitoring system performance;
- Maintains the relevant documents/manuals describing the system and its infrastructure;
- Provides input for Incidents/Problems/Defects post closure analysis to the Incident/Problem Manager and/or the Technical Team Leader;
- Provides input in order to organize regular knowledge transfer sessions.
Working Conditions:
- Work shifts of 8 hours covering the time range between08h30 and 16h30from Monday to Friday with some flexibility required when overtime is exceptionally needed.
Additional requirements:
- Good communication skills