Delivery Operations Manager
Delivery Operations Manager
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Job Description
We are looking for Delivery Operations Manager who will be responsible for our installation and modernization business in Wallonia and Luxembourg. You will do this by working in close collaboration with our technicians team leaders customers and key stakeholders.You will lead the site delivery teams to ensure safe reliable highquality and profitable of the delivery projects leading to customer satisfaction and fulfilment of KONE business objectives. You will actively manage portfolio performance in terms of progress against schedule planning accuracy productivity safety and quality performance.
The highlights of this position:
- Managing an internal team of 10 direct reports subcontractor and stakeholder network for the ontime and onbudget successful completion of projects
- Coach and develop your team members and work closely together with your peers to make KONE a great place to work.
- Ensuring appropriate use of KONE installation methods and KONE Way operations management practices and confirming competence and optimized allocation of the resources. Drawing up yearly budget developing strategy allocating resources and evaluating the performance of the department.
In this role you are reporting to the Regional Director and are a member of the management team of KONE Belgium & Luxembourg.
Responsibilities
- Drive efficient safe and highquality installation operations ensuring appropriate use of KONE installation methods and KONE Way operations management practices.
- Promote a serviceminded culture and outsidein thinking in our Delivery Operations.
- Contribute to the strategic planning of the department at the executive level. The aim is to develop and implement a strategy that is in line with our organizations overall vision and longterm objectives in sustainability.
- Lead and develop your team members in line with the values of KONE (Care Customer Collaboration Courage)
- Drive profitable reliable and efficient project management practices in line with KONE methods
- Ensure quality of resourcing and manage Installation capacity and competences
- Proactive identification and of valueadded services and change order opportunities
- Develop and implement the strategy for the delivery operations business to achieve budgeted targets
- Manage customer relationships disputes and escalations track NPI and transactional survey
- Work actively to understand customer priorities and changes in their competitive landscape
- Drive change initiatives ensuring business benefit realization and promoting customer centricity with outsidein thinking
- Monitor financial performance report results and identify areas of improvement
- Build a culture that embraces quality safety and excellence in project delivery
- Organize and operate regular portfolio and operational reviews to manage project and installation performance
- Manage the Delivery Operations team ensuring competence and optimized deployment of the resources
Requirements
- Bachelors degree in a related field
- Minimum 5 years experience in leading people and carrying profit and loss responsibility
- Experience in construction industry
- Experience in working in a multinational company is an asset
- Proficiency in French and English language is a must
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At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone/careers
Required Experience:
Manager
Employment Type
Full-Time
