Court Operations Associate Conciliation Court Hennepin County

Hennepin County District Court invites qualified applicants for a Court Operations Associate position assigned to the Civil Division Conciliation Court.Conciliation Court also known as small claims court handles civil cases involving claims of $20000 or less.

Conciliation Court Operations Associates work individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments that require dedication to providing excellent customer service strong attention to detail and technological skills to match our fastpaced highvolume electronic environment.

This AFSCMErepresented position is classified as Court Operations Associate. Conciliation Court is located on the third floor of the Hennepin County Government Center at 300 South 6th Street C300 Minneapolis MN 55487. Core business hours are 8:00 a.m.4:30 p.m. MondayFriday but hours may vary depending on business needs.Staff in this position work primarily onsite. The relative amount of onsite versus remote work may change depending on business needs. Training is done onsite. Limitedremote work opportunities are available to trained staff depending on business needs. A reliable internet connection will be required if working remotely.

Example of Duties

Examples listed below may not reflect all duties performed.

• Complete administrative work in an office and courtroom environment by performing highlevel clerical case processing data entry and financial transaction entry utilizing court technology systems.
• Provide basic customer assistance for other civil departments as needed to ensure adequate office coverage and team goals are achieved.
• Provides assistance to attorneys parties selfrepresented litigants judges and the public by responding to a variety of questions inperson over the phone by mail and/or electronically; provides forms documents and court procedure information; assists public in filling out various applications and forms; checks people in for court; refers new or complex questions to higher level staff.
• Review legal documents submitted for timeliness completeness accuracy and statutory compliance. Determine processing required and takes necessary action in accordance with court rules and procedures.
• Review documents for appropriate security classification. Maintain court record confidentiality in compliance with statutes and court rules.
• Provide courtroom support by working and corresponding with judicial officers court reporters justice partners and court customers to effectively manage court calendars and meet the business needs of the court.
• Coordinate communicate and collaborate with team members to ensure daily work assignments and case processing are completed efficiently and accurately.
• Review and process all filings for timeliness statutory compliance and proper document security as required by local and courtwide policies and procedures.

TYPICAL QUALIFICATIONS:

Below are the past experiences that will enable success in the role. For education requirements listed the equivalent number of years of related experience may serve as a substitute.

Minimum Education and Experience:

• High school diploma or equivalent and one 1 year of relevant job experience OR equivalent amount of posthigh school education and experience totaling one year.
  • Examples of relevant job experience: customer service administrative work office and clerical work.

• Reliable with the ability to meet commitments organize work and keep projects on task.
• Demonstrated ability to be flexible and adaptable to change with the ability to learn and apply new material and concepts.
• Experience using Microsoft Office Adobe Acrobat or other electronic document applications with the ability to learn other jobrelated software.

Minimum Knowledge Skills and Abilities:

• Effective customer service and interpersonal skills with the ability to deescalate difficult customer interactions and work respectfully with people from diverse backgrounds.
• Teamoriented with a positive attitude and the ability to establish and maintain respectful effective relationships.
• Ability to communicate effectively both verbally and in writing with court staff court partners judicial officers and the general public.
• Ability to work well under pressure in a highvolume fastpaced work environment with excellent attention to detail and accuracy.
• Ability to transition from one assignment to another with ease.

Preferred Qualifications:

• Knowledge and working experience with Minnesota Case Management System (MNCIS) eFile and Serve (eFS) and SharePoint.
• Courtroom experience.
• Proficient in Microsoft Office Suite with the ability to learn other jobrelated software.
• Experience with electronic document applications workflow queues and webbased video and audio platforms.
• Experience exercising independent judgment to perform a variety of tasks in a professional manner.
• Experience working independently and as part of a team to achieve desired results.

SALARY:

The expected starting salary range for candidates is $20.43 $27.42 per hour $42657 $57252 annually). The full salary range for this position is $20.43 $34.41 per hour $42657 $71848 annually). This position is nonexempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.

SUPPLEMENTAL INFORMATION:

• This AFSCMErepresented position is posted for bidding internal and external application simultaneously and will be filled in accordance with the AFSCME contract.
• Complete and submit your online application with resume and cover letter attached by April 11 2025 at 11:59pm.
• Please contact our recruitment team with questions regarding this posting via email:; or phone:.
• All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.