IT Desktop Support Technician
IT Desktop Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The IT Desktop Support Technician will provide oneonone customer support on all data center applications and services. This position will also provide new customers installation and configuration support for data center services. The IT Desktop Support Technician will perform call in Customer service for all ISP and Data Center Customers. The IT Desktop Support Technician must be a selfstarter and have the ability to work with 80 autonomy.
Responsibilities
Install and maintain Data Center web sites and email servers
Provide call in phone support service on all Customer equipment and applications
Provide support to all ISP Customers
Assist in maintaining a 24/7 automated alarm alert system to include all Data Center services for Data Center Employees
Monitor all back up schedules and perform routine data audits
Firewall VPN IDS and Bandwidth daily report generation
Attend Regional Conferences to stay current with new and emerging technologies
Additional duties may be assigned
Knowledge & Experience
A Certification or equivalent experience are required
Experience with the following operating systems preferred: Windows 78 or 10 Red Hat Linux Macintosh OSX
Experience with the following hardware preferred: Personal Computer troubleshooting and repair internet connectivity troubleshooting and repair
Network Skills: Monitor and report on all local and wide area connectivity issues
Working knowledge of TCP/IP and High Speed Internet Configurations
Required Experience:
IC
Employment Type
Full Time
