Portuguese Client Service Administrator
Portuguese Client Service Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Portuguese Client Service Administrator
Cape Town
R11500 R13000 CTC Per Month
FullTime Permanent
About the Client
Join a leading financial services provider specialising in retirement fund and fiduciary administration. Known for their solutiondriven approach and clientcentric values the company prioritises excellence accountability and integrity. Their collaborative and innovative culture ensures employees are supported in delivering exceptional service to their clients.
About the Role
As a Client Service Administrator you will handle client interactions in the Client Services Centre managing calls queries and documentation. Your role is key in delivering outstanding client service while maintaining accuracy and professionalism in all administrative tasks.
Why Join Them
- Competitive salary: R11500 R13000 CTC per month. (Including Provident Fund and Group Risk Benefits)
- Opportunities for career growth and professional development.
- Collaborative and supportive work environment.
- Be part of a team committed to service excellence and innovation.
Key Responsibilities
- Handle inbound and outbound client calls ensuring all queries are resolved promptly.
- Maintain and update client information on internal systems.
- Facilitate and process client documentation with precision.
- Assist walkin clients by providing accurate information and guidance.
- Participate in outbound campaigns and roadshows to support client engagement.
- Ensure compliance with company policies and Treating Customers Fairly (TCF) principles.
Requirements
- Grade 12 qualification.
- Fluency in English and Portuguese. Any additional languages are advantageous.
- Contact Centre Experience.
- Proficiency in MS Word Excel and email platforms.
- Basic computer literacy.
- Strong organisational and time management skills.
- Attention to detail and a proactive approach.
- Excellent communication and numerical abilities.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
