SVP-Market Manager

Position: Senior Vice President/Market Manager

Department: Lending Department

Classification: Exempt Salaried

Job Grade: Officer

Revision Date: 1/13/2021

Position Summary

The Market Manager will make the necessary decisions to improve branch profitability and growth through greater market share. Promote goodwill for the bank through active participation in community organizations and events. Do all the above in accordance with the Banks operating and lending policy and procedures. Actively engage in identifying new referral sources and customer prospects within their specific Market and surrounding communities and involve other Lenders. Provide additional marketing and sales development support training and mentoring to these same Lenders. They will assist in directing and managing the daily operations of the branch either directly or through their Branch Manager.

Directs and manages the day to day strategic priorities and related communications associated with Lenders and Lending Administration personnel. Individual is responsible for administration and coordination of the Banks sales and customer development activities including customer prospecting and referrals efforts. Promotes and leads bank sales initiatives and programs including new business niches and lines of business. This individual will be required to effectively balance their day to day management and supervisory duties with also managing and maintaining an individual loan portfolio.

Market Managers are expected to meet and/or exceed Citizens Alliance Banks customer service levels as well as the overall goals of the organization.

Essential Functions:

To perform this job successfully an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Assist with oversight of daily operations of the branch specifically lending functions and the interaction between lending and operations personnel.
2. Develop new business by contacting prospects and customers for banking services and products; responsible for crossselling bank products and services along with managing assigned portfolio of bank customers.
3. Maintain a determined level of personal production and actively pursue new loan and deposit relationships.
4. Perform primary lending function within branch in accordance with Bank lending policies and procedures; Deal with loan customer requests including collecting and analyzing financial and related data to reach credit decisions; establishing and negotiating terms in the extension of credit including costs fees and repayment and collateral terms.
5. Oversee the branch building administration and maintenance; ensure branch office is maintained in clean efficient and profitable manner.
6. Motivate and monitor lending performance in reaching sales and service goals by creating a positive and productive work environment.
7. Provide sales and service leadership including coaching training and mentoring to lending staff.
8. Implement and ensure all operational audits including bank policies and procedures are being adhered to; responsible for taking prompt corrective action on internal/external branch audit findings.
9. Coordinate and supervise location specific vendors and service providers including payment approval and invoice coding of monthly office expenses directly or through designated subordinates.
10. Respond to daily correspondence regarding bank office matters and/or bank customers or direct such matters to appropriate bank personnel for answering.
11. Conduct job performance interviews with Lending Officers and Loan Administration personnel including the development and tracking of individual employee development goals and objectives.
12. Responsible for overall performance of lending and loan administration employees and departments at the branch.
13. Compliment and reward good employee performance and encourage individual improvement through outside schooling or job enlargement.
14. Maintain complete confidentiality regarding sensitive customer and proprietary information.
15. Ensures branch lending personnel are adhering to the Banks service delivery standards.
16. Maintain good public relations with customers and the community. Assume community leadership and service responsibility with focus on the Community Reinvestment Act.
17. Manage difficult situations with customers and provide them with a resolution information or additional options. Ensure that quick and proper response to all reasonable customer requests.
18. Perform as a team member in allocating and coordinating the workflow.
19. This position requires a valid Drivers License.
20. Assign the workload of the SVP/Market Managers direct reports ensuring they are properly trained to perform their duties evaluate their performance and recommend any disciplinary action if necessary.
21. Assist the human resources department in staffing their branch/market which includes interviewing hiring promoting and terminating.
22. Ensure proper coverage and staffing for all direct reports which includes reviewing and approving time off requests and timesheets.
23. All employees are expected to exemplify and follow our core values.
24. Regular attendance and punctuality when reporting to work.
25. Travel for trade and industry schools and seminars as needed.
26. This position may require installation of a MultiFactor Authentication (MFA) app on an employees personal mobile device. THE MFA apps are used to authenticate a users identity to the system for security purposes.
27. Adhere to and comply with all applicable federal and state laws regulations and guidance including those related to BSA/AML as well as adhere to the Banks policies and procedures.
28. Perform other duties as assigned and requested.

Core Values

Humility We are bluecollar bankers. We are relatable downtoearth people who greet our smallest customer the same way we greet our largest.

Respectful Genuine Care for Others We care about each other we care about our customers and we care about our communities.

Finds A Way This simply put is nothing more than attitude. Its a cando spirit a desire to help to contribute to go above and beyond and to make a difference.

Effort We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled and we need to earn it from our customers and each other every day.

OwningIt OwningIt or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank its about ownership. When an employee says they will do something they follow through and get it done.

Education and Experience

Required High School diploma or GED Etc.

Required 10 to 15 years of progressive commercial and agricultural lending experience.

Required 5 to 10 years of progressive management and leadership experience and responsibility.

Required Continuing Education to maintain job knowledge and proficiency.

Preferred 5 to 10 years of customer service experience.

Preferred Proficiency in Microsoft Office Suite familiarity with loan documentation and boarding software.

The employer has the right to revise this position description at any time. The position description is not a contract for employment.

Citizens Alliance Bank is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race color age religion gender sexual preference or orientation gender identity gender expression national origin disability veteran status and all other protected classes.

Required Experience:

Senior Exec