Marketing Operations Manager

Knowledge Services a leading multidisciplinary organization in the software professional services and cyber security industry is seeking a seasoned Marketing Operations Manager. This role represents a unique opportunity to become a key member of an exciting and growing organization driven by a commitment to excellence innovation and a passion for Serving Those Who Serve Others.

The Marketing Operations Manager plays a key role in driving the strategic direction and operational efficiency of the marketing team. This person will oversee the marketing operations tech stack including data management technology management reporting and website optimization to ensure alignment with organizational goals. Reporting directly to the Marketing Manager this role will manage the Marketing Operations team while also providing vision and leadership for process improvements and technology integration.

• Develop and implement the strategic roadmap for marketing operations ensuring alignment with overall marketing and organizational goals.
• Manage HubSpot CRM and other marketing technology to maintain data quality and system functionality.
• Evaluate implement and optimize tools to improve team efficiency and campaign outcomes.
• Ensure effective utilization of tools by documenting processes and building SOPs within project management tools to track progress.
• Oversee the performance optimization and reporting of all company websites ensuring they meet SEO UX and conversion standards.
• Ensure website analytics provide actionable insights for marketing and business strategies.
• Ensure accurate and actionable reporting across all marketing efforts leveraging data to provide insights and recommendations to Brand Marketing Managers.
• Track key performance metrics across marketing campaigns tools and processes and assist in monthly performance reporting for each brand.
• Analyze data from marketing campaigns to offer insights and recommendations for continuous improvement.
• Act as a liaison between marketing sales and IT to align tools and processes across teams.
• Facilitate open communication and effective resource sharing to support unified strategies.
• Attend crossfunctional meetings to provide marketing operations insights and gather feedback for system and process optimization.

• Bachelors degree in Marketing Business or a related field.
• 5 years of experience in marketing operations or related fields with management experience preferred.
• Strong understanding of website management SEO and analytics tools (e.g. Google Analytics SEMrush WordPress).
• Strong understanding of marketing technology platforms (e.g. HubSpot SEMrush).
• Excellent analytical skills and experience with data visualization tools.
• Proven ability to manage teams lead projects and drive process improvements.
• Exceptional communication and collaboration skills.

Physical Requirements / ADA:

• Occasional Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
• Job frequently requires sitting handling objects with hands.
• Job occasionally requires standing walking reaching talking hearing and lifting up to 25 pounds.
• Vision requirements: Ability to see information in print and/or electronically.

• Medical coverage including employer match program for Health Savings Accounts (HSAs)
• Generous 401k retirement plan with employer match
• Dependent Care Flexible Spending Account (DCFSA)
• Employee Assistance Program (EAP) with unlimited usage and visits and wellness program
• Dental and Vision insurance
• Companysponsored life insurance with options for additional coverage
• Short and LongTerm Disability (STD and LTD) benefits
• Pet insurance
• Maternity Paternity and Military benefits
• Baby on Board program
• Paid Time Off package
• Company Anniversary Bonus program
• Professional Development opportunities including Young Professional Series Manager Focus series Cyber Security panels and briefs and more
• A rated HQ office full of amenities including fitness center rec room coffee bars bike room caf auditorium private Mothers room and more

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