Assistant Director of Financial Services Communications
Assistant Director of Financial Services Communications
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Job Description
What Were Looking For
This position will support the mission and vision of Baylor University by leading overall strategy of financial aid communication to students and families while maintaining compliance and excellent customer service.
A bachelors degree and three years of relevant work experience are required. A masters degree and five years of relevant experience are preferred.
Additional education or experience will be considered in lieu of one another.
Required skills and qualifications:
- Strong leadership skills.
- Flexibility to adapt to change difficult and complex situations and exercise good judgment and discretion in dealing with confidential and sensitive situations.
- Analytical communication and office management skills.
- Exhibit integrity creativity and professionalism when working on group projects and managing a team.
- Ability to load and troubleshoot software problems.
- Ability to effectively communicate in writing and verbally.
- Ability to take initiative and to set or reorder priorities independently.
- Experience using Banner in a Technical Support capacity.
- Technical expertise with data extraction techniques.
- Knowledge of and experience with reporting packages (Business Objects SAS Crystal Reports).
- Technical expertise regarding data models database design data mining/segmentation techniques SQL and programming.
A valid Texas Driver License with a clear driving record of at least two years is required.
A hybrid work arrangement will be considered on a casebycase basis.
Applicants must currently be authorized to work in the United States on a FullTime basis.
What You Will Do
- Serve as brand expert and divisional leader for all financial services communications.
- Strategize and manage all communications to prospective and current students and parents via email text live chat website mail app presentations and other mediums as needed.
- Coordinate with university Compliance and leadership to ensure all financial services consumer information and regulatory compliance standards are achieved.
- Communicate important financial services communication policies and strategies with key campus partners to ensure the campus community is using consistent language.
- Act as main point of contact for financial aid operations team to ensure data is accurate for each audience.
- Review and verify data for support the processing of all financial aid communications and special projects.
- Regularly audit and strategize the timing and process of each specialized communication effort to provide the most timely and consistent messaging for targeted audiences.
- Partner with existing vendors and maintain excellent relationships to ensure is smooth and errorfree.
- Lead financial services communications team and ensure that workload strategy is directly in line with the Strategic Enrollment Management plan set forth by university leadership.
- Perform all other duties as assigned to support Baylors mission.
- Ability to comply with University policies.
- Maintain regular and punctual attendance
What You Can Expect
As part of the Baylor family eligible employees receive a comprehensive benefits package that includes medical dental and vision insurance generous time off tuition remission and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your familys wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more go toBaylor Benefits & Advantages.
Explore & Engage
Learn more aboutBaylorand our strategic visionBaylor in Deeds. Also explore our great hometown ofWacoand the many opportunities toengage locally. If you are new to Central TexasThis is Waco!
Required Experience:
Director
Employment Type
Full-Time
