Sr Business System Analyst ServiceNow

Join the leader in entertainment innovation and help us design the future. At Dolby science meets art and high tech means more than computer code. As a member of the Dolby team youll see and hear the results of your work everywhere from movie theaters to smartphones. We continue to revolutionize how people create deliver and enjoy entertainment worldwide. To do that we need the absolute best talent. Were big enough to give you all the resources you need and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture challenging projects and excellent compensation and benefitsnot to mention a Flex Work approach that is truly flexible to support where when and how you do your best work.

The Finance & IT function works to accelerate business growth through ensuring that the companys operations run efficiently and effectively ultimately enabling the achievement of company goals.

This role would be responsible for providing Problem Management Knowledge Management Configuration and Asset Management Service Catalogs/Workflows and Custom Workflows Discovery and Service Mapping. As an integral member of a broader ServiceNow team the Sr. Business Systems Analyst actively shares knowledge with team members and continues to expand the organizations rich ServiceNow platform and capabilities.

This role of the Senior ServiceNow Business Systems Analyst serves as a translator between technical teams and the business stakeholder community to collect clarify analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet the business needs.

This position will be working directly with business stakeholders serving in both Business Systems Analyst and Testing roles as a liaison between the development teams and the business community and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely. In addition to supporting all phases of the project this position will also be responsible for authoring content and peerreviewing a wide array of documents including user acceptance tests training documentation and training delivery. This position is part of the Global Infrastructure team within IT and reports to the Manager of Infrastructure Applications. This position will be hybrid out of Atlanta GA.

Essential Job Functions:

• Responsible for functional facets of the software development life cycle (SDLC) including process definition and reengineering high and detailedlevel requirements gathering vendor selection fit/gap analysis functional design testing training reporting support and continuous improvement of business applications.
• Gather and define functional usability reliability and performance requirements in partnership with users for the implementation and enhancement of software systems.
• Mentor lead and manage (if necessary) more junior team members including other business analysts and contractors.
• Manage projects involving business system implementations upgrades and process improvements including setting of project timeframes and priorities.
• Partner with project stakeholders by analyzing all requirements to formulate business specifications and translate those into application functionality deciding when to advocate and when to compromise to arrive at a mutually acceptable solution.
• Provide guidance to the client and to ServiceNow technical resources in the implementation of the tobe processes. Advise on all things functional and operational related to ServiceNow ITSM implementation projects.
• Create highlevel (functional) designs that are accurately documented and mapped to business or architectural requirements and communicate those designs to the technical development teams.
• Lead business partners in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their ITSM processes.
• Interact with other staff as needed to ensure smooth and efficient operation of business information systems using a diplomatic professional and service oriented approach including written correspondence technical consultations and meetings.
• Completing developing and improving required documentation such as process flow diagrams roles/responsibilities workshop agendas presentations and gap analysis reports.
• Develop and maintain design workbooks process documentation and ServiceNow Agile stories.

• Develop reusable automated processes and tools to continuously improve the enduser experience.
• Follow team procedures identify gaps and resolve problems effectively.
• Demonstrate and deliver excellent customer service at all times.
• Manage and administer ServiceNow and other Shared applications.

Education Skills and Experience Required:

• A Bachelors Degree in Computer Information Systems Computer Science or an equivalent degree
• Minimum of 7 years of information management experience including at least 5 years working as a business system analyst.
• Minimum of 3 years of experience configuring administering and working in a BSA capacity with stakeholders to customize and support business processes in the ServiceNow application. Extensive experience working with ServiceNows ITSM modules is required. Further experience working with other ServiceNows facilities HR and Legal modules is preferred.
• Extensive experience working in all phases of the Software Development Life Cycle (SDLC).
• Strong project management skills including the ability to define the project scope establish a timeline coordinate resources communicate status and manage the delivery of results.
• Experience in IT service management processes such as reporting selfservice portal service catalog incident and problem management change management configuration and asset management in ServiceNow.
• Experience performing business requirements gathering data validation and data mapping review business process flow business process modeling
• Expert in writing detail system use cases developing business test cases and working with UAT and QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users.
• Proven success as business analyst through the years providing a wellbalanced understanding of business relationships business requirements and technical solutions
• Practical experience in providing global operational support for enterpriselevel organization
• Excellent use of MS Suite of products including Word Excel Access and PowerPoint Teams and Outlook.

Technologies:

• ServiceNow and available modules (ITSM Core Change Management Integration Hub HR Service Delivery Legal Service Delivery IT Configuration Management Database IT Asset Management Service Portal Agile Development)
• Confluence
• Jira

Other Responsibilities:

• Flexibility to adjust work hours to allow for video conferencing meetings with team members in other time zones especially Europe and Asia Pacific.
• Travel for business as required (expected to be less than 10.
• Provide oncall support as needed for major outages and issues.
• Performs duties as assigned by immediate supervisor.
• Performs tasks necessary to complete performance objectives.
• Assists team members as needed.

The Atlanta Area base salary range for this fulltime position is$116200 $142000which can vary if outside this locationplus bonus benefits and some roles may also include equity. Our salary ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including jobrelated skills competencies experience market demands internal parity and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Article 49 and Administrative Code Article 12

Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race religious creed color age sex sexual orientation gender identity national origin religion marital status family status medical condition disability military service pregnancy childbirth and related medical conditions or any other classification protected by federal state and local laws and ordinances.