Student Advisor Team Leader Sydney

Title: Student Advisor Team Leader ILSC & Greystone College
Start date: Immediate
Report to: Student Services Manager Sydney

ILSC & Greystone College part of the ILSC Education Group is a private college located in the heart of CBD. We provide English language training as well as and vocational courses (VET) in Marketing Project Management and Business to international students living in Australia.

ILSC & Greystone College seeks an enthusiastic Student Advisor to join our friendly and supportive team at our CBD campus. This position is a varied and challenging role and has plenty of opportunity for growth and development the international education industry.

The Student Advisor role is responsible for a variety of functions such as:

Student Advising Support

Assist in coordinating and providing student advising services to students (ELICOS & VET) on aspects such as cultural acclimatization and general academic concerns.

Supporting student accommodation requests (i.e. Homestay and student residence)

Support the management of nonacademic issues and escalate exceptional cases as needed

Supporting the supervision of the team on academic and financial intervention and problemsolving (if required)

Knowledge of inhouse mental health services for students as well as students health

Ensure special duty of care is followed for underage students on campus with regular checkins

Supporting the supervision of the team on preparation for new student intake (ELICOS & VET)

Supporting the supervision of the team on answering agents phone calls responding to questions about current student status and providing course information.

Supporting the supervision of the team on acting as a point of contact for walkin students conducting school tours and ensuring successful conversion.

Supporting the supervision of the team in facilitating student extensions

Supporting the supervision of the team on the creation and revision of invoices and payment plans.

Issuing COEs and working with the schools database system.

Support special national projects.

Ensure student advising service is consistent professional timely and proactive.

Ensure service delivery procedures are in line with ILSCs guidelines

Adhere to the national registrations policies and procedures

Other

Assisting the Manager National Manager & Academic director with assigned tasks.

Attending general staff and team meetings and training sessions as assigned.

Supporting the management of the daytoday activities of the team. (Email student counselling agency visit campus tour etc.

Support motivating the team to achieve organizational goals (provide good customer service)

Support the manager in delegating tasks to team members. Developing and implementing a timeline to complete tasks

Supporting the training of team members to maximise their potential

Empowering team members with skills to improve their confidence knowledge and communication skills.

Contributing to the growth of the company through a successful team

Creating a pleasant working environment that inspires the team

Selection Criteria:

1. Experience working in an international college and / or school

2. Excellent time management and ability to work under pressure in a fastpaced environment

3. Outstanding organisational skills

4. Demonstrated customer service skills

Effective and clear written and oral communication in English

6. Excellent communication and interpersonal skills

7. Excellent technical skills (database Microsoft 365 PRISMS etc)

8. Able to respond appropriately and promptly to a variety of enquiries from current and prospective students agents and sales teams

9. Able to find information and problem solve

10. Able to work collaboratively with other departments

11.Able to be flexible adaptable and to problem solve

12.Able to manage time and systems

13.Able to plan organize set priorities

14.Patient empathetic and approachable

15.Able to maintain composure and professional behaviour at all times especially while under pressure

16.Proactive in taking the lead on tasks and collaborate with the workload of the team.

Work Hours:

• This position has an immediate opening.
• The position is based at the Sydney Campus.
• Applications must include a cover letter detailing recent relevant business experience and an updated Resume or CV.
• Full and unrestricted work rights in Australia required.

About ELS ILSC & Greystone College

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers lifechanging educational experiences in Canada Australia and India some of the worlds most attractive and popular Englishspeaking work and study destinations. Since opening its first school in Vancouver BC Canada ILSC has become a world leader in language and career training and has grown to include 8 incredible locations around the world in Vancouver Toronto and Montral Canada; New Delhi India; and Brisbane Sydney Melbourne Adelaide and Perth Australia.

In early 2022 ILSC Education Group joined forces with ELS Education Services bringing together over 100 years of combined experience delivering lifechanging learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering topquality English language programs. ELS now has the most extensive network of oncampus English language programs and University partners across the USA.

Our mission is to provide our global community with transformative learning living and work experiences by offering the finest language career and higher education programs.

Our Core Values

• PASSION:To enrich & transform peoples lives
• INNOVATION:To evolve through creativity & diversity
• RESPECT:To treat everyone with compassion & dignity
• COLLABORATION:To build community & achieve more together
• INTEGRITY:To act responsibly & ethically in everything we do

ELS ILSC and Greystone College are committed to providing a barrierfree environment and are proud to be Equal Employment Opportunity and Affirmative Action employers. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

Required Experience:

Unclear Seniority