Guest Services Representative
Guest Services Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Surfsand Resort is looking for a serviceoriented FullTime Guest Services Representative to join our team!
As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guests stay. This position is responsible for performing the activities of the front desk including reservations guest services and telephone calls.
Benefits
- Health vision and dental insurance
- 401(k)
- Vacation and Sick Pay
- Paid Holidays (double pay!
- Employee Referral Program
- Opportunities for Advancement
- Hotel Discounts for you your friends and family
- Access to our Talent team to help you reach your career growth goals
Responsibilities
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures
- Follows all guidelines in regardto guest service including bt not limited to checkin reservations check out special requests and preregistration
- Respond promptly to any guests inquiries or complaints in a friendly mannerand offer alternate solutions if guestdemand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
- Document any guest accidents by completing the accident report form
Qualifications
- High School diploma or GED preferred OR 6 months of related experience/training
- One year of hospitality experience preferred
- Experience handling cash and credit card procedures
- Basic Math skills
- Attention to detail
- Ability and flexibility to work various shifts including evenings weekends and holidays
- Valid drivers license preferred
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
