988 Nebraska Crisis Counselor

Starting pay: $17.50/hr18.50/hr (plus shift differential)

Evening and Overnight Schuldes available

MAJOR RESPONSIBILITIES & DUTIES:

• Determines urgency and nature of contact and provides appropriate short term crisis counseling or resource information problem solving techniques and advice.

• Assesses immediate and longterm safety of the client to determine further actions; utilizes professional judgment to respond appropriately to situational needs.

• Assesses need of each client through basic counseling techniques such as questioning paraphrasing and reflective listening.

• Remains calm and objective during lifethreatening situations enlists support of senior staff as needed for difficult calls and makes joint decisions about further action.

• Provides helpful information to clients including parenting skills and problem solving and walks client through steps so client arrives at a solution.

• Follows established procedures in handling each category of request and utilizes judgment within each situation.

• Provides referrals to clients whose needs are not within the scope of services.

• Documents details and information given within the course of the contact and provides reports as needed.

KNOWLEDGE SKILLS AND ABILITIES:

• High level of interpersonal critical thinking and problemsolving skills.

• Computer skills in Microsoft Office or other related programs and webbased or other electronic communication formats.

• Ability to communicate verbally and written in an articulate professional manner while maintaining necessary degree of confidentiality and appropriate content.

• Ability to build and sustain trust to facilitate successful professional relationships.

• Ability to quickly assess situations make decisions in sensitive and sometimes critical areas and adapt responses to situations while maintaining procedural and regulatory integrity.

REQUIRED QUALIFICATIONS:

• Bachelors degree in Social or Behavioral Sciences is required.

• Previous crisis intervention or hotline experience preferred.

• Minimum 21 years of age required.

NOTE: If assigned to Nebraska Family Helpline or 988 Nebraska a bachelors degree is required.

Diversity is more than a commitment at Boys Townit is the foundation of who we are and what we do.

At Boys Town we cultivate a culture of inclusion for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team one that makes better decisions drives innovation and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service our employees have helped us grow from a small boardinghouse in downtown Omaha Nebraska into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977 our services branched out into the health care and research fields offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Towns mission which is why we are proud of their commitment to making the world a better place for children families patients and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zerodollar copays on certain maintenance . Boys Town takes your mental health seriously with no cost mental health visits to an innetwork provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance parenting resources from our experts and professional development opportunities within the organization just to name a few. Working at Boys Town is more than just a job it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties skills or abilities required. Boys Town is an equal employment opportunity employer and participates in the EVerify program. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and/or expression national origin age disability or veteran status. To request a disabilityrelated accommodation in the application process contact us at.