Customer Service Representative Team Lead
Customer Service Representative Team Lead
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Job Description
Job Title:
Customer Service Representative Team LeadLocation:
CA IrvineWhat youll do:
Team Lead assists the AVP Customer Service Manager with a Team of Customer Service Representatives (CSRs).- Responsible for dialing and transferring calls and loadingleads into Velocify (CRM)
- Assists with various functions including but not limited to reports management daily management of theTeam i.e. answeringteammember questions participating in interviewing and hiring process of newCSRs
- Assists with training of new hires and assists during the Performance Evaluation process by providing minimal input
- ProvidesTeamsupport by encouraging motivating and assistingTeammembers in accomplishing daily dial and transfer goals
- MaintainsTeammotivation by overseeing daily contests which benefits dials and transfer counts
- Also provides coverageleadership and direction to theCSRTeamwhenCSRManager is in meetings and/or absent and performs any additional tasks/functions as requested.
What youll need:
- High School Diploma or GED equivalent required
- Associate or bachelors degree preferred
- 23 years of Customer Service Call Center Team Lead experience in a mortgage or financial institution setting required
- Proficiency with Microsoft Office
- Experience working with Velocify and Gensys Cloud preferred
- Strong communication skills
Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness program. In addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable handson experience to help grow your career!
About the company:
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call. When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation
Required Experience:
Unclear Seniority
Employment Type
Full-Time
