Sitecore Infrastructure and Operation Infrastructure Lead
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Job Description
Infrastructure and Operations Lead
At Horizontal Digital we hold ourselves to one key belief: Youre only as good as your worst customer experience.
This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites
apps portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and
empathetic ways. And we make this lofty standard a reality by fusing strategy data design and technology
together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1000x stronger. This means working across departments and
engaging both our clients and our communities to deliver the greatest good.
Show hustle
Were not ones to sit on our hands and wait. Instead we anticipate opportunities collectively roll up our sleeves
and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies we welcome the unexpected and constantly anticipate whats
next.
Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a
higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger more inspiring ideas.
But enough about us. Lets talk about you.
As an Infrastructure and Operations Lead you will be part of a global team of experienced Application and
Infrastructure engineers. You will have a unique opportunity in flexibility to develop your own talents by improving
your analysis and troubleshooting skillsets and have the option to work closely with varying team disciplines and
expand your knowledge in other domains of web application and environment management.
What youll do:
Utilize ITSM tools like BMC Remedy (Amer Portal) Jira Service Desk Webex and Microsoft Teams to
communicate directly with clients or team members regarding findings and recommendations.
Utilize monitoring tools like App Dynamics and New Relic to proactively monitor customers platform and
respond to alerts generated from these monitoring tools to make sure that the SLAs are met via emails and
tickets.
Analyze and review system logs to troubleshoot and determine the root cause of issues reported by the
monitoring tool/client.
Work with the customers IT Teams/other internal teams on infrastructure maintenance activities like SSL
Certificate Updates windows security patching and server reboots.
Work with the customers IT Teams on error/incident resolution on a perticket basis.
Work with the customers IT Teams/other internal teams on providing support for their planned/unplanned
activities like push notifications DR failover and failback.
Educate yourself on clients infrastructure platform to offer solutions in the moment and forwardthinking
recommendations.
Learn and develop your experience with tools technologies and platforms like Vercel Netlify Sitecore
Coveo Solr Contenful Order Cloud JSS and a variety of custom solutions.
Collaborate with development teams and other stakeholders to identify potential risks around a planned
update/upgrade activity
Work with customers teams and internal teams to manage and supervise activities related to performance
optimization of current platform which may include but not limited to even traffic distribution between load
balanced servers finding and resolving bottlenecks if any ensuring HA and monitoring.
Work with the customers team to provide suggestions/recommendations for improving end user experience
which may include but not limited to working on caching strategies analyze and check if any other tools like
CDN/WAF are required and if already there how it can be optimized.
Work with the customers team on Security Audits and Scans and work with internal team for scheduling and
applying resolutions/mitigation for found vulnerabilities
Work with the customers team on activities like DR testing and failover and validation of backup by restoring it
in DR or any other isolated environment.
Work with the Customers team and be part of platform updates/deployments using CI/CD pipelines and make
sure smooth working of such pipelines.
Manage and update oncall and shift rotation of team members.
Manage and supervise daily team activities and other scheduled activities and be active part of such activities.
Manage technical escalations within the team
Manage efficient KT and Documentation within the team.
Who you are:
A collaborative individual who is not afraid to work directly with team members or leaders in pursuit of high quality solutions and communicate effectively and provide clear feedback.
A driven selfstarter interested in expanding their knowledge base and will make good use of learning materials
during downtime.
A friendly and communicative partner for our clients who understand that not all clients are as technically
oriented as yourself.
A seasoned leader who can mentor and guide junior team members
An analytical engineer who does not shy away from difficult problems and prides themselves in fully
understanding the situation faced before providing a recommended solution.
What you bring:
Minimum 68 years of experience in managing Self Hosted Infrastructure.
Minimum 68 years of experience in working with multiple OS flavors like Windows and Linux.
Minimum 23 years of experience in managing a team of engineers is a must.
Experience with CI/CD technologies is a must.
Experience with Azure DevOps GitHub or other code repository tools is a plus.
Experience with Sitecore or CMS is a plus.
Experience with Vercel or Netlify is a plus.
Experience with Firewalls WAF CDN is a plus
Experience with SecOps is a plus
The above description is not designed to cover or contain a comprehensive listing of activities duties or
responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at
any time with or without notice
Employment Type
Full Time
