Endpoint System Engineer
Endpoint System Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Mitsogo Hexnode
Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.
Hexnode the Enterprise software division of Mitsogo Inc. was founded to simplify how people work. Operating in over 100 countries Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
Job Overview:
As a Technical Support Engineer 2 Years) you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.
Responsibilities:
Handle incoming support calls emails and chat messages from clients experiencing technical issues.
Diagnose and troubleshoot technical issues related to our product.
Provide stepbystep guidance and solutions to clients ensuring a positive customer experience.
Escalate complex technical issues to the appropriate internal teams for resolution.
Collaborate with crossfunctional teams to ensure timely and effective problem resolution.
Document and track support issues to maintain a comprehensive knowledge base.
Stay up to date with the latest features and updates of our unified endpoint management product.
Provide product training to clients and internal teams as needed.
Communicate effectively with clients keeping them informed of the status of their support requests.
Ensure a high level of customer satisfaction through professional and courteous communication.
Requirements
Bachelors degree in a relevant technical field or equivalent work experience.
Proven experience in technical support or a similar customerfacing role.
Excellent troubleshooting and problemsolving skills.
Effective communication and interpersonal skills.
Ability to work independently and collaboratively in a fastpaced environment.
Prior experience in a SaaS environment and a strong understanding of UEM and related technologies is a plus.
Employment Type
Full Time
