Customer Service System Intern
Customer Service System Intern
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Job Description
As a Customer Service Platform Intern you will support the operations and optimization of our Zendesk platform which serves both external guests and internal teams. This internship offers hands-on experience in customer service technology process improvement and cross-functional collaboration. Youll work closely with the Customer Service Platform Manager and Business Support team to create interactive training content and contribute to real-world platform enhancements.
What Youll Do
- Support the consolidation of FAQs and internal knowledge base content.
- Document internal processes and contribute to SOPs and training materials.
- Collaborate with Business Support to develop interactive training modules using iorad and Articulate360 for Zendesk agents and light agents.
- Coordinate with internal teams to gather feedback and support platform improvements.
- Participate in minor platform configuration tasks and testing of new features.
Qualifications :
- Currently pursuing a degree in Business IT Hospitality or a related field.
- Strong attention to detail and organizational skills.
- Basic understanding of customer service platforms (Zendesk knowledge is a plus).
- Familiarity with digital training tools such as iorad or Articulate360 is an advantage.
- Proficient in Microsoft Excel and comfortable working with data.
- Good communication skills in English (written and verbal).
- Eagerness to learn and contribute in a collaborative environment.
What Youll Gain
- Hands-on experience with a leading customer service platform (Zendesk).
- Exposure to digital transformation and automation in hospitality.
- Opportunity to work with cross-functional teams and contribute to real projects.
- Experience in creating interactive training content for enterprise platforms.
- Development of analytical documentation and communication skills.
- A supportive environment to grow professionally and personally.
Additional Information
- Duration: 6 months
- Start Date:
- Location: Minor Hotels Corporate Office Bangkok
- Working Hours: Monday to Friday 9:00 AM 6:00 PM
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
