Customer Service and Supply Demand Internship
Customer Service and Supply Demand Internship
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Job Description
Hello. Were Haleon. A new worldleading consumer health company. Shaped by all who join us. Together were improving everyday health for billions of people. By growing and innovating our global portfolio of categoryleading brands including Sensodyne Panadol Advil Voltaren Theraflu Otrivin and Centrum through a unique combination of deep human understanding and trusted science. Whats more were achieving it in a company that were in control of. In an environment that were cocreating. And a culture thats uniquely ours. Care to join us. It isnt a question.
With category leading brands such as Sensodyne Voltaren and Centrum built on trusted science and human understanding and combined with our passion knowledge and expertise were uniquely placed to do this and to grow a strong successful business.
This is an exciting time to join us and help shape the future. Its an opportunity to be part of something special.
Customer Service and Supply & Demand Internship
About the role
Haleon a leading company in the chemical/ pharmaceutical OTC sector for the Milan headquarters is looking for a recent graduate in Management Engineering or in EconomicStatistical disciplines to be included in internships within the Customer Supply Chain Team.
Key responsibilities
The candidate will have the opportunity to operate in an international business context within the Supply Chain Department.
The candidate will also have the chance to collaborate supported by Customer Service and Supply & Demand Team mainly in the following activities:
- Managing and monitoring customer orders through management systems (SAP EDI CRM) in order to ensure perfect business ;
- Support new projects related to CSCs digitalization;
- Support process innovation;
- Extract the necessary reports from SAP and CRM for analysis to support the business;
- Manage the orders prioritization according to requirements (insufficient stock situation urgencies etc. providing proactive feedback to internal stakeholders;
- Manage customer complaints returns and credit notes;
- Manage orderrelated activities according to the cutoff schedule;
- Follow up logistics partners and customers for punctuality and complete delivery of orders (OTIF)
- Support Supply QSC Area to transition current Medicinals packaging Traceability system from analogic (bollino) to digital (EU FMD). Candidate will familiarize with some specific pharmaceutical technical solutions and the support transition project.
- Purchasing process of promotional and repacking components.
- Familiarize with custom clearance operations for our finished goods.
- Support master data process specifically for local repacked products.
Requirements
- Degree in Management Engineering or economic disciplines (Economics Management Statistics)
- Excellent knowledge of the Office package in the specific in Excel and PPT and possibly of other software or data analysis techniques
- Good knowledge of English
Please save a copy of the job description as this may be helpful to refer to once the advert closes.
Diversity Equity and Inclusion
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives generates curiosity to create unmatched understanding of each other and promotes fair and equitable outcomes for everyone.
Were striving to create a climate where we celebrate our diversity in all forms by treating each other with respect listening to different viewpoints supporting our communities and creating a workplace where your authentic self belongs and thrives.
We believe in an agile working culture for all our roles. If flexibility is important to you we encourage you to explore with our hiring team what the opportunities are.
Care to join us. Find out what life at Haleon is really like www.haleon/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives generates curiosity to create unmatched understanding of each other and promotes fair and equitable outcomes for everyone. Were striving to create a climate where we celebrate our diversity in all forms by treating each other with respect listening to different viewpoints supporting our communities and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you we encourage you to explore with our hiring team what the opportunities are.
As you apply we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race color national origin religion sex pregnancy marital status sexual orientation gender identity/expression age disability genetic information military service covered/protected veteran status or any other federal state or local protected class.
Accommodation Requests
If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process please let your recruiter know by providing them with a description of specific accommodations you are requesting. Well provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.
Required Experience:
Intern
Employment Type
Full-Time
