Director of Sales and Customer Service
Director of Sales and Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.
Who We Are
Western Enterprises is the go-to source for businesses seeking reliable and efficient solutions for the control storage and transmission of high-pressure gases used in medical and industrial applications. Whether you need gas regulators flow meters or other compressed gas products Western Enterprises has the expertise and experience to meet a variety of needs.
What Youll Do
As the Director of Sales and Customer Service you will plan and manage all sales activities and customer experiences related to the sale of industrial and medical gas delivery devices and related consumables. Your goal will be to increase sales while maximizing competitiveness and profitability. You will contribute to the development and implementation of strategic business planning and manage train and develop a team of industry-leading sales and customer service associates.
What Youll Need
- Experience in industrial and medical gas sales distribution and related equipment and consumables.
- Progressive experience in wholesale/distribution sales as well as OEM direct.
- A bachelors degree and a minimum of 10 years of outside sales and 5 years of sales management experience in a technical B2B environment.
- Knowledge of budgeting forecasting and product planning.
- Skilled negotiator of long-term supply agreements with complex customer requirements.
- Highly organized with strong strategic thinking and project management abilities.
- Excellent communication skills both written and verbal.
- Self-starter with a drive for excellence and continuous improvement.
- Ability to lead cross-functional initiatives and influence without authority.
- Proficient in CRM platforms Microsoft Office Suite and familiarity with D365 and legacy ERP systems.
What Youll Gain
- The opportunity to develop and maintain close relations with key customers and build relations with potential new customers through regular interaction including frequent travel.
- The chance to use internal and external resources to analyze and assess market potential and create strategic plans to maximize growth.
- The ability to conduct market analysis and lead Voice of Customer efforts to define customer needs and requirements for new product and program development.
- The opportunity to foster a high-growth environment maintaining a level of accountability and integrity.
- The chance to foster a team culture rooted in accountability collaboration and continuous learning providing leadership mentoring and coaching of Regional/Account/Product Managers to improve skills and effectiveness.
- The ability to develop and implement plans to attract retain and improve the effectiveness of customer service and sales personnel.
- The responsibility to hold the team accountable for sales and profitability goals and initiate corrective actions if necessary.
- The opportunity to develop short and long-term sales plans review and manage through supply agreements.
- The responsibility to prepare the annual budget.
- A competitive salary starting at $155000 plus bonus along with additional benefits.
Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.
Required Experience:
Director
Employment Type
Full-Time
