Senior Engineer - Quality
Senior Engineer - Quality
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Summary:
By joining Emerson as Senior Engineer Quality you should be having good knowledge & exposures on handling customer complaints (receiving documenting investigating and resolving customer complaints promptly and authoritatively) ensuring customer satisfaction and identifying improvements. This will include conduct brainstorming sessions with relevant customers and address complaints thru problem solving methodologies Deep knowledge & experience in Kaizen Poke Yoke and ProblemSolving techniques.
In This Role Your Responsibilities Will Be:
Actively listen to and understand customer complaints whether through phone email chat or inperson interactions.
Accurately record all details of the complaint including customer information nature of the issue and any relevant context and gain relevant information and evidence to understand the root cause.
Prepare reports and Analyze complaint data to identify trends patterns and potential areas for improvement
Follow up and work with customers to find satisfactory solutions to their issues
Liaise with other departments or customers to gain information and implement solutions
Communicate clearly and insightfully with customers throughout the complaint handling process
Keep customers informed about the status of their complaints and any actions taken and maintain accurate records of all complaints resolutions and customer interactions.
Proactively identify and address potential issues before they raise into complaints.
Use customer feedback to improve products services and processes
Collaborate with team members and management to develop standard methodologies for complaint resolution
Monitor and supervise customer satisfaction levels; Build and maintain customer relationships.
Prepare customer complaints metrics and share it to respective peoples to initiate improvement actions wherever required.
Who You Are:
You keep in touch with internal customers build the customer relationships understand the importance and interdependence of internal customer relationships balance planning with actions research initiatives and try innovative approaches stay aligned with your goals and stay productive focus on priorities and set stretch goals apply systems and technology to stay on track convert ideas into actions and produce results with new initiatives.
For This Role You Will Need:
Confirmed understanding in National / International standards for QMS Materials or Valves.
Good presentation skills.
Detailed knowledge in 8D report preparation.
Knowledge in Quality system / process / product audits.
Strong verbal and written communication skills; ability to write technical documents in English.
Hands on Experience in Excel Word Outlook power point presentations and etc.
Preferred Qualifications that Set You Apart:
Diploma in Mechanical Engineering or Engineering.
Good in active listening and effective communication skills.
Deep knowledge in problem solving techniques.
Good in Emotional intelligence Negotiation and Followup skills.
Reduce customer DPPM < 200 and warranty cost < 0.01 of sales.
Maintain average SR response lead time < One working day.
Reduce average fixed lead time for SR closure < 10 days.
Reduce average turnaround time of SR < 15 days.
Maintain CSN back log < 5.
Our Culture & Commitment to You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Required Experience:
Senior IC
Employment Type
Full-Time
